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Vonage I am a new Vonage customer. I have had several quirks with the service which are



I am a new Vonage customer. I have had several quirks with the service which are negatively impacting my ability to conduct business in an efficient manner. I am asking for help from members of this forum since Vonage doesn't seem to concerned about helping me.

First issue - Voicemail greeting schedule is totally broken. Yes, I've set it up correctly. Yes, it reads the greeting schedule back to me and it's totally fine. No, it does not work.

Second issue - Voicemail notification - I've changed the address that Vonage is supposed to send voicemail notification to my cellphone's text messaging address. I still get notifications sent to the original address I signed up with. I even changed the contact address for service updates, etc. to my cellphone and it is still sending everything to the original address. So, without being at my PC or calling in every hour, I have no idea whether or not I have a new message.

Third issue - total and complete lack of customer support. Every time I call, I am greeted with an unprofessional sounding message that says nobody is available and to call back later. I can't even leave a message for a return call? Multiple emails to customer service over the last 2 days have gone completely unanswered.

I have even gone as far as to call the corporate office. A certain high-ranking individual offered to "escalate" my issue with a promise of a return call within 2 hours. This call never came.

I'm very frustrated. I didn't think things could get worse than Qwest. Have I made a mistake? Should I go back to copper? Has anyone else experienced this apparent disregard for customer satisfaction, and if so, what did you do about it?

Thanks.



Read The Full Thread:

What to do regarding a bad customer experience?


Hello anitgravity. Let me tell you a few things about the customer care at Vonage.

antigravityhero posted "I am a new Vonage customer. I have had several quirks with the service which are" on 11/09/2004

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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