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Vonage I am THIS close to ditching Vonage and going back to SBC, much as I hate to do it. Our



I am THIS close to ditching Vonage and going back to SBC, much as I hate to do it. Our service has been dismal almost from day 1. I've talked with support numerous times, nothing improves. Most of the time the party we talk to can't hear us (whether they call us, or we call them) and when they can hear us, its echoy or with random beeps on their end. Its simply unacceptable. I've adjusted my bandwidth with no improvement. I ran the Voip speedtest with acceptable results (Don't have them with me right now so I can't post them). It shouldn't be this hard to get a quality line. I ran the PingPlotter program and spoke with support yesterday. He did see a delay before our cable modem.
Since I was considering purchasing a new modem anyway (we lease our from our ISP) I went ahead and ordered a Motorola Surfboard 5100 which should arrive in a few days. Can anyone give me any hope that this will solve the problem, or is Vonage just trying to shift the blame?
Support yesterday ran a test and said things looked pretty good on the line. Last nght my husband got a call about a job he applied for, they couldn't hear him at all. This is not good! I'm the bad guy because I keep wanting to give Vonage another chance, he says "dump 'em".
The new cable modem will be the last try, after that I'm going back to SBC, much as I hate to do that.

Karen



Read The Full Thread:

Last shot for Vonage


What kind of modem do you have now? Who is your ISP? Can you please post your results
lewiedude2, how many threads are you going to put this post in? Your unhappy, we
The Vonage flu has hit me too! I have, though, enjoyed 5 months of FLAWLESS service.
We, too, had all sorts problems with Vonage. For the first nine months we had service
Well, things are considerably better now. Too soon to tell if we'll stay with Vonage,
I have my phone adapter installed behind my wireless router. I want to be to know
karrun, I believe Vonage does suggest, in all of their installation documents,
Abraham Lincoln said something about "you can't fool all the people all the time". For
I think you should read this. Your not the first person to experience this problem

karrun posted "I am THIS close to ditching Vonage and going back to SBC, much as I hate to do it. Our" on 04/28/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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