Sign up

Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference


Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months

Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!

Great Price, No Complaints
Great Price, No Complaints

You need some common sense.
You need some common sense.

Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...

Vonage Reviews

Vonage I also live in North Florida (Jacksonville), and I have read most of the posts here

I also live in North Florida (Jacksonville), and I have read most of the posts here and like you are investigating a solution to this problem. I’m on my 3rd router/ATA (tech support sending me a RTP300 this time). My previous 2 were RT31P2. Both of them had the same symptoms as were discussed here... after a nearby lightning strike, the phone ports are gone, but the router section of the device is working fine. In my case, switching to the second port was futile in attempting to recover from both events that hosed the boxes. Ironically i think this may have provided a clue as to where the problem lays with these systems. These boxes generate some medium level voltages (used to power the phones that are connected to them) as do the PSTN lines which carries about -40 volts from batteries. I had to send the boxes back to Vonage, but I would be willing to bet that the power supplies that generate the line voltage have been taken out, and that is why they fail on the second phone port. The box can not pass a self check on the second phone ports because no -40v present, and thus will never establish an SIP with the Vonage servers.

Now if you did as was recommended to me (I cant remember from whom now), but I was instructed that if I wanted to connect the box to my house phone wiring, that I should disconnect from the PSTN lines coming into my house which I did by opening the demarcation junction box (as was shown above by VonageTPA), and just pulling the internal RJ11 plugs out. This did 2 things to make my box susceptible. 1) I removed the lines from the MOV surge protection devices in the box. Remember these are to protect Ma-Bell not me. 2) I created a high impedance termination with respect to earth ground on the lines. Now they are only terminated by the RT31P2 and I assume it terminates at 600 ohms common mode, but am not sure, but likewise with respect to earth ground, the impedance is probably very high. Also because I have all the phone wiring in the house connected in parallel to this wire and running for miles all over the place, I have created a large antenna which can generate very high voltages with respect to earth ground by way of EMP (Electro-Magnetic Pulse), (and if you saw the Matrix, you know what I am talking about. These, BTW are for-real and not just Hollywood hokum) if it happens to be close proximity to a gigantic rapid current discharge which happens in a lightning strike. Actually the voltages with respect to earth ground generated in a wiring network (antenna) from an EMP is dependant on many factors which dictate the amount of energy coupled into the network such as how close the strike was to the wire, the incident angle at which the EM field crosses the wire, and the impedance of the termination with respect to earth ground. The lower this impedance, the lower the voltage that can be generated from a given energy input, provided the termination network (in this case the RT31P2) is able to absorb and dissipate that energy. I suspect that in both cases where my RT31P2 boxes blew, the high voltage power supply failed because the EMP voltages exceeded the limits of the electronics (ie termination network) in the box. So heavy external shunting is needed on the phone lines. All I am saying here, is that lightning voltages may get into things by way of the phone wires even if they are disconnected from the outside world (which may have created the susceptibility by increasing the impedance with respect to earth ground) by way of induction, which is in addition to conduction through the house 120 VAC, and conduction from phone lines still connected to the street.

I can not be absolutely sure this is what is going on due to the difficulty testing this hypothesis (not to mention the cost and aggravation), so it remains just a theory, however I do have some suggestion which I intend to implement as soon as my latest ATA gets here:

1) Check to be sure that there are adequate surge protection devices attached to your phone lines that shunt the voltage to earth ground. If you are relying on the ones that are installed in your incoming demark box, make sure that they connect to the house side of the lines, if you have disconnected the lines from the street.
2) Make sure you are using the proper type of surge suppressors. For this I refer you to an article that I found useful.,1697,1155239,00.asp

Hopefully I will be able to update this forum with good news of not failing my latest ATA in month or so.

Good Luck

Read The Full Thread:

RT31P2 phone port dead after storm.

Problem: Ok, I can’t be the only person that lives in the southeast and is having
Living in the lightning capital of the western hemisphere, I've learned a thing
we had a storm up here in Ontario yesterday, major lightning show, I had unplugged
Well I can tell you we are currently getting CLOBBERED here in FL by a storm just
I just got off the phoen with Tech Support, only had to wait baout 5 mins too.. :)
Must be that Canuck voice transfer.... :-D Just kidding... Well if it was
You may be on to something. Can you explain in more detail? Is there a way to test?
Nesincg, where are you located?
"Real old house"... you might have the opposite problem of what you think it is..
JAX Talkin College Football Krispy Kreme Doughnuts Krystals and

tonamo posted "I also live in North Florida (Jacksonville), and I have read most of the posts here" on 08/27/2005

Vonage Service Plans

Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1

Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Site Search

†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

** Certain call types excluded. is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.

Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.20 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum