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mikebrown Posted:
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For wipe call
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Trafford Posted:
Seems like a
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diazou Posted:
Hello, It's
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? Thanks!
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Hi all We have
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beast321 Posted:
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Av8rix Posted:
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tplink Posted:
Im trying to add
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Vonage I also live in North Florida (Jacksonville), and I have read most of the posts here





I also live in North Florida (Jacksonville), and I have read most of the posts here and like you are investigating a solution to this problem. I’m on my 3rd router/ATA (tech support sending me a RTP300 this time). My previous 2 were RT31P2. Both of them had the same symptoms as were discussed here... after a nearby lightning strike, the phone ports are gone, but the router section of the device is working fine. In my case, switching to the second port was futile in attempting to recover from both events that hosed the boxes. Ironically i think this may have provided a clue as to where the problem lays with these systems. These boxes generate some medium level voltages (used to power the phones that are connected to them) as do the PSTN lines which carries about -40 volts from batteries. I had to send the boxes back to Vonage, but I would be willing to bet that the power supplies that generate the line voltage have been taken out, and that is why they fail on the second phone port. The box can not pass a self check on the second phone ports because no -40v present, and thus will never establish an SIP with the Vonage servers.

Now if you did as was recommended to me (I cant remember from whom now), but I was instructed that if I wanted to connect the box to my house phone wiring, that I should disconnect from the PSTN lines coming into my house which I did by opening the demarcation junction box (as was shown above by VonageTPA), and just pulling the internal RJ11 plugs out. This did 2 things to make my box susceptible. 1) I removed the lines from the MOV surge protection devices in the box. Remember these are to protect Ma-Bell not me. 2) I created a high impedance termination with respect to earth ground on the lines. Now they are only terminated by the RT31P2 and I assume it terminates at 600 ohms common mode, but am not sure, but likewise with respect to earth ground, the impedance is probably very high. Also because I have all the phone wiring in the house connected in parallel to this wire and running for miles all over the place, I have created a large antenna which can generate very high voltages with respect to earth ground by way of EMP (Electro-Magnetic Pulse), (and if you saw the Matrix, you know what I am talking about. These, BTW are for-real and not just Hollywood hokum) if it happens to be close proximity to a gigantic rapid current discharge which happens in a lightning strike. Actually the voltages with respect to earth ground generated in a wiring network (antenna) from an EMP is dependant on many factors which dictate the amount of energy coupled into the network such as how close the strike was to the wire, the incident angle at which the EM field crosses the wire, and the impedance of the termination with respect to earth ground. The lower this impedance, the lower the voltage that can be generated from a given energy input, provided the termination network (in this case the RT31P2) is able to absorb and dissipate that energy. I suspect that in both cases where my RT31P2 boxes blew, the high voltage power supply failed because the EMP voltages exceeded the limits of the electronics (ie termination network) in the box. So heavy external shunting is needed on the phone lines. All I am saying here, is that lightning voltages may get into things by way of the phone wires even if they are disconnected from the outside world (which may have created the susceptibility by increasing the impedance with respect to earth ground) by way of induction, which is in addition to conduction through the house 120 VAC, and conduction from phone lines still connected to the street.

I can not be absolutely sure this is what is going on due to the difficulty testing this hypothesis (not to mention the cost and aggravation), so it remains just a theory, however I do have some suggestion which I intend to implement as soon as my latest ATA gets here:

1) Check to be sure that there are adequate surge protection devices attached to your phone lines that shunt the voltage to earth ground. If you are relying on the ones that are installed in your incoming demark box, make sure that they connect to the house side of the lines, if you have disconnected the lines from the street.
2) Make sure you are using the proper type of surge suppressors. For this I refer you to an article that I found useful. http://www.extremetech.com/article2/0,1697,1155239,00.asp


Hopefully I will be able to update this forum with good news of not failing my latest ATA in month or so.

Good Luck
:roll:



Read The Full Thread:

RT31P2 phone port dead after storm.


Problem: Ok, I can’t be the only person that lives in the southeast and is having
Living in the lightning capital of the western hemisphere, I've learned a thing
we had a storm up here in Ontario yesterday, major lightning show, I had unplugged
Well I can tell you we are currently getting CLOBBERED here in FL by a storm just
I just got off the phoen with Tech Support, only had to wait baout 5 mins too.. :)
Must be that Canuck voice transfer.... :-D Just kidding... Well if it was
You may be on to something. Can you explain in more detail? Is there a way to test?
Nesincg, where are you located?
"Real old house"... you might have the opposite problem of what you think it is..
JAX Talkin College Football Krispy Kreme Doughnuts Krystals and

tonamo posted "I also live in North Florida (Jacksonville), and I have read most of the posts here" on 08/27/2005

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