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Vonage I agree with e-mailing and staying after them to see if the are WILLING to change





I agree with e-mailing and staying after them to see if the are WILLING to change your virtual number, but PLEASE change your attitude before doing that . . . you say the number was inappropriately assigned, suggesting that it is Vonage's "fault". The fact is, the only thing Vonage says regarding the temporary number that will be assigned during a number port is

"You will be assigned a temporary phone number for immediate use with the same area code (if available) as your current number. "

I know just what you mean, and I realize that there are many, perhaps even most, areas where numbers in the same area code may still be long distance calls, but the fact is, assuming your virtual number has the same AREA CODE as your old number, then the virtual number was NOT inappropriately assigned, you got just what Vonage said you would get.

If I am a customer service person and a customer calls a little upset and taking the WRONG position that my company has INAPPROPRIATELY set something up or done something, I would be much less open to trying to come up with a fix than if that same customer called and said, "Hey, I setup service and my number port, but it turns out the temporary number I was assigned is long distance from my home . . . is there any way to try and change that?"

Vonage is not wrong here . . . it is frustrating and annoying for the consumer, but it doesn't help to take the stance that Vonage assigned the number inappropriately!



Read The Full Thread:

virtual number is long distance -Thanks Vonage - issue fixed


Thank you to all who responded helpfully. Particularly Steve48 who guided me
You might want to try dropping an Email to them using the forum link (menu, top left,
It more or less takes 20 days to transfer the number to Vonage; until the transfer
I think that your number port will go faster if you call and have call forwarding
any feature on a line would cause the number porting to stop. DSL, Call forwarding,
I wouldn't say "ANY FEATURE". My friend also had Caller ID, Call Waiting, 3 Way
Call forwarding does not interfere with porting the number. I had my old Verizon

rgnok posted "I agree with e-mailing and staying after them to see if the are WILLING to change" on 10/01/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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