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Vonage I agree with e-mailing and staying after them to see if the are WILLING to change
I agree with e-mailing and staying after them to see if the are WILLING to change your virtual number, but PLEASE change your attitude before doing that . . . you say the number was inappropriately assigned, suggesting that it is Vonage's "fault". The fact is, the only thing Vonage says regarding the temporary number that will be assigned during a number port is
"You will be assigned a temporary phone number for immediate use with the same area code (if available) as your current number. "
I know just what you mean, and I realize that there are many, perhaps even most, areas where numbers in the same area code may still be long distance calls, but the fact is, assuming your virtual number has the same AREA CODE as your old number, then the virtual number was NOT inappropriately assigned, you got just what Vonage said you would get.
If I am a customer service person and a customer calls a little upset and taking the WRONG position that my company has INAPPROPRIATELY set something up or done something, I would be much less open to trying to come up with a fix than if that same customer called and said, "Hey, I setup service and my number port, but it turns out the temporary number I was assigned is long distance from my home . . . is there any way to try and change that?"
Vonage is not wrong here . . . it is frustrating and annoying for the consumer, but it doesn't help to take the stance that Vonage assigned the number inappropriately!
Read The Full Thread: virtual number is long distance -Thanks Vonage - issue fixed
• Thank you to all who responded helpfully. Particularly Steve48 who guided me
• You might want to try dropping an Email to them using the forum link (menu, top left,
• It more or less takes 20 days to transfer the number to Vonage; until the transfer
• I think that your number port will go faster if you call and have call forwarding
• any feature on a line would cause the number porting to stop. DSL, Call forwarding,
• I wouldn't say "ANY FEATURE". My friend also had Caller ID, Call Waiting, 3 Way
• Call forwarding does not interfere with porting the number.
I had my old Verizon
rgnok posted "I agree with e-mailing and staying after them to see if the are WILLING to change" on 10/01/2006 |
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