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mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

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Vonage I absolutely agree. Vonage will lose some customers in the process and hopefully

I absolutely agree. Vonage will lose some customers in the process and hopefully learn from the mistakes others have made (like Dell). You are right on with your point on selection. That is key. We did both accent reduction and accent introduction in the Philippines and there are now hundreds of agents that speak better English than many agents in the US (sad but true).

It is a numbers game. How many customers can they afford to lose? When the cost benefit analysis is done and the results are no longer favorable, hopefully they will focus more on those key areas to bring the comm. skills up to an acceptable level.

I didn’t bother calling. I figured that a) lots of others must be on hold already : ) and b) with SNMP traps, telemetry networks and so on they had to be alerted by their NOC that there was a problem before I was aware of it. I’ll give them a hard time and ask for a credit. Who knows how long until they will be as reliable as the RBOCs / CLECs and so on. Five 9s uptime (99.999%) and better is attainable at a price.

Dell? Yeah, I was a happy customer for about seven years working for two different companies as a technology executive. I finally when to the HP (Compaq) line for a couple hundred thousand dollar Cisco ICM server upgrade. Most Cisco ICM installations are done on Compaq anyway so the end result is more predictable. Dell has had way to many problems with their Broadcom NICs, support and other issues. I experienced this over a couple of call center builds in the UK, the Philippines and the US. I attended an executive briefing in Austin in an attempt to resolve the issues and was addressed mostly by second string management. The EBs aren’t what they used to be. I had been to a couple before where 10-20 companies were represented in more of an open forum environment during the Q&A sessions. Anyway… failed expectations again? OK. I ‘vote’ with dollars in the business world so I bought elsewhere. When enough customers do the same Dell will wake up.

I have such a strong desire to see healthy competition for the telcos that I’ll stick with Vonage or some other non-carrier competitor just to fuel it. The consumer and businesses alike will have to deal with the arrogance of the carriers for a while but competitors in the Voip space like Vonage at least have their attention!

Good luck again.


Read The Full Thread:

Outage Today?

For about an hour, we could not dial outbound. All we got was a fast busy signal,
Correction.... problem has not been fixed. We were able to dial out for about 5
I had the same issue here in the Lehigh Valley (about an hour north of Philadelphia).
I was back up around 1:15 EST. I keep testing Mobile to Home and vice versa. So far
I think they already have. Got a support guy on the phone, and couldn't understand
I had a call center in the PH with nearly a thousand very bright CSRs. In fact, their
I understand that all too well, but when quality of service suffers and customers
:x It looks like my service is totally down. I am not sure what is going on? It has
I'm still up. I was down yesterday but only for about an hour. I don't know if these

Anything posted "I absolutely agree. Vonage will lose some customers in the process and hopefully" on 12/01/2004

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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