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brianlees Posted:
Actually, there is
something else
going on as well.
I called from my
cell phone...
In The Forum:
Vonage
Topic:
CallerID information is wrong and outdated - How about you?
On Sep 06, 2008 at 02:07:50

charaf Posted:
Keeping getting
those annoying
calls. And i
should be able to
block certain
numbers!!...
In The Forum:
VoIP Feature Wish List
Topic:
Block Incoming numbers
On Sep 06, 2008 at 01:24:23

mundy5 Posted:
what does this
have to do with
vonage?...
In The Forum:
Vonage
Topic:
Charger!
On Sep 06, 2008 at 01:18:11

Steve48 Posted:
What happens if
you remove the
DI-604 and connect
the WRTP54G
directly to the
modem?...
In The Forum:
Vonage
Topic:
Incoming calls consistently dropped on first try
On Sep 06, 2008 at 00:02:15

staaver Posted:
I had hoped that
someone would
respond to my post
with a "this is a
known problem...
In The Forum:
Vonage
Topic:
Incoming calls consistently dropped on first try
On Sep 05, 2008 at 21:55:00

butterman Posted:
Any standard phone
will work with
Vonage. If you
get a DECT phone
make sure...
In The Forum:
Vonage
Topic:
Best Home phone for use with Vonage, and Wireless network
On Sep 05, 2008 at 19:44:26

summit21 Posted:
In researching it
seems a DECT phone
might work best.
Is a DECT
compatible with...
In The Forum:
Vonage
Topic:
Best Home phone for use with Vonage, and Wireless network
On Sep 05, 2008 at 18:38:48

kdf55 Posted:
You need to get
some phones in the
5.8 GHz range. The
older phones are
around the...
In The Forum:
Vonage
Topic:
Best Home phone for use with Vonage, and Wireless network
On Sep 05, 2008 at 17:55:53

summit21 Posted:
I am currently
having problems
with my wireless
network constantly
bumping off...
In The Forum:
Vonage
Topic:
Best Home phone for use with Vonage, and Wireless network
On Sep 05, 2008 at 17:45:06

roscopco Posted:
I think it is like
Vonage Talk and
that it will only
work with 1
number. You can
find...
In The Forum:
Vonage
Topic:
are there any new cool features/tricks for Vonage?
On Sep 05, 2008 at 16:16:37

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Vonage I Feel your pain!! I ordered Vonage phone service on 5/16/2008. My home phone

I Feel your pain!! I ordered Vonage phone service on 5/16/2008. My home phone number was not switch over until 6/3/2008 at which time I connected the Vonage equipment. A short time after this I started to have problems with my service. I contacted Vonage on my cell phone and spoke to their tech support. Their rep determined that there was an issue with their equipment and on 6/28/2008 stated she would send me a new box. After not receiving any info I called them again on 7/1/2008 and spoke to another person who also agreed that there was a problem. He stated he would issue me new hardware as none had been issued from the previous call. I received the new hardware on 7/9/2008. After hooking up the replacement hardware I was still getting error messages. I contacted them again and spoke to them about canceling my service. The lady I spoke to repeated the same thing over and over again as if reading from a script. She then offered me two free months of service. I tried to explain to her that I did not have a working service so two free months was not acceptable. I asked to speak to a supervisor and she started in with the script again. I asked to speak to a supervisor again and was put on hold. After a few minutes I was disconnected. I had been on the call for 50 minutes. I called back and spoke to another person and was told that the previous person I spoke to cancelled my account even though I told her not to and that I had a balance of $116.59 for cancelation of the service. I explained to her that my number was changed on 6/3/2008 and on 6/28/2008 I lost my service so I did not have service and will not be paying the $116.59 due to the service not working. I explained that I had paid them $72.32 for less than 18 days of service and will not pay any more. They never did connect me with a supervisor. I have seen several class action suits against them and will be looking into my legal rights. I have filed a complaint with the State of Florida Attorney General’s office as well as the better business bureau.

Read The Full Thread:

Has anyone else has this much trouble?

• I have been a customer for less than a month and have spent 10+ hours on the phone
• I'm sorry to hear that you have had a significant number of issues. It certainly
• The only problem I had that was vonage related, there was an outage a few months
• I concur. My only downtime was clearly announced on the vonage.com website. 99%
• This is what I hear when calliing my home number. My home number is the most important
• Chances are that if you are having quality problems, it is NOT vonage's problem,
• o/k i passed the speed test my service is still not superb
• what he means is to post the detailed results over a significantly varying time
• thanks for the recommendation
• Chingy, Another option (assuming you have reliable cell phone service)

excustomer posted "I Feel your pain!! I ordered Vonage phone service on 5/16/2008. My home phone" on 07/09/2008

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