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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage I Feel your pain!! I ordered Vonage phone service on 5/16/2008. My home phone



I Feel your pain!!

I ordered Vonage phone service on 5/16/2008. My home phone number was not switch over until 6/3/2008 at which time I connected the Vonage equipment. A short time after this I started to have problems with my service. I contacted Vonage on my cell phone and spoke to their tech support. Their rep determined that there was an issue with their equipment and on 6/28/2008 stated she would send me a new box. After not receiving any info I called them again on 7/1/2008 and spoke to another person who also agreed that there was a problem. He stated he would issue me new hardware as none had been issued from the previous call. I received the new hardware on 7/9/2008. After hooking up the replacement hardware I was still getting error messages. I contacted them again and spoke to them about canceling my service. The lady I spoke to repeated the same thing over and over again as if reading from a script. She then offered me two free months of service. I tried to explain to her that I did not have a working service so two free months was not acceptable. I asked to speak to a supervisor and she started in with the script again. I asked to speak to a supervisor again and was put on hold. After a few minutes I was disconnected. I had been on the call for 50 minutes. I called back and spoke to another person and was told that the previous person I spoke to cancelled my account even though I told her not to and that I had a balance of $116.59 for cancelation of the service. I explained to her that my number was changed on 6/3/2008 and on 6/28/2008 I lost my service so I did not have service and will not be paying the $116.59 due to the service not working. I explained that I had paid them $72.32 for less than 18 days of service and will not pay any more. They never did connect me with a supervisor. I have seen several class action suits against them and will be looking into my legal rights. I have filed a complaint with the State of Florida Attorney General’s office as well as the better business bureau.



Read The Full Thread:

Has anyone else has this much trouble?


I have been a customer for less than a month and have spent 10+ hours on the phone
I'm sorry to hear that you have had a significant number of issues. It certainly
The only problem I had that was vonage related, there was an outage a few months
I concur. My only downtime was clearly announced on the vonage.com website. 99%
This is what I hear when calliing my home number. My home number is the most important
Chances are that if you are having quality problems, it is NOT vonage's problem,
o/k i passed the speed test my service is still not superb
what he means is to post the detailed results over a significantly varying time
thanks for the recommendation
Chingy, Another option (assuming you have reliable cell phone service)

excustomer posted "I Feel your pain!! I ordered Vonage phone service on 5/16/2008. My home phone" on 07/09/2008

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