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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45


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Vonage How to call Vonage when your Vonage phone service is out? Yesterday afternoon,



How to call Vonage when your Vonage phone service is out?

Yesterday afternoon, the phone light on my RT31P2 router goes off. From that time I can't place any call and I can't receive any call. Looking at "status" page on my router settings, I see that line 1 "can't connect to login server".

Vonage is my only phone (911, alarm system, local calls and long distance. I have a cell phone for emergency calls but it's very expensive to use). So I called Vonage yesterday afternoon using SkypeOut. After waiting for 15 minutes, I got the communication. Because I was using my computer to call Vonage using Skype, the tech rep gave me instructions on what to do after our conversation. Then I tried reboot the router following the instructions given by the Vonage tech. I tried this at least five times. And I called Vonage three times (waiting time between 15 and 20 minutes).

This morning I called Vonage again using SkypeOut which cost me less than 0.03$CAN per minute. The problem is that SkypeOut works on a computer connected to the RT31P2. So when time comes to reboot the router, the communication is dropped out.

The tech rep at Vonage asked me for another phone number. I gave him my cell phone number. He called me back on my cell phone. It took more than an hour to solve the problem using my expensive cell phone. (I'm trying to figure out the amount dueon my next cell phone bill!)

We rebooted all the devices many time, we tried line 2, the problem was always the same, back to line 1 : no phone light on the router, dial tone is there but only a busy signal when I tried to call any number.

We reset the router to factory defaults and rebooted again. The problem is still there. (After resetting to factory defaults, the tech asked me to go to the status page of the router settings. But he forgot to tell me that password was reset to defaults, so I can't no more login to the router settings pages. Now I can ! He also forgot to tell me that I will have to restore my personal settings after this radical operation)

He gave me a service ticket and called me back on my cell phone again (watch the bill !) 15 minutes later. He asked me for my Vonage username and password (the one I used to log in at Vonage.ca). He logged into my account. After a few seconds, the phone light on the router goes on and I can make and receive call. (After the call I changed my password.)

When I asked him to explain me how the problem was solved (I want to know in order to reduce my cell phone bill next time) he told me that it was solved. That's all.

My conclusions are:
1) The problem solving process at Vonage needs to be improved a lot.
2) Customers do not have to pay (my SkypeOut minutes and my cell phone bill) for the inadequacy of the actual problem solving process.
3) In Canada, Vonage should offer service in both official language (so it will be less time consuming for french speaking people like me).



Read The Full Thread:

How to make a service call when service is out?


What an ordeal. When I get my cell phone bill, I'd demand to vonage that they pay

ahamel posted "How to call Vonage when your Vonage phone service is out? Yesterday afternoon," on 06/21/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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