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Salt Lake City: impressions after several months
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Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




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Vonage Hopefully I can be of some help. I can tell you exactly what the service agents on



Hopefully I can be of some help. I can tell you exactly what the service agents on the phone will tell you to do.

First you have to tell us your network setup exactly. Is it a cable modem? DSL? You sure you have the ethernet cable going into the Internet port of the RTP300 and another ethernet cable FROM one of the 4 available ethernet ports on the router to your computer?

Turn everything off (computer on is fine). Turn on only the modem (assuming it's cable). Wait until all the possible lights turn on. Plug in the RTP300. Wait for about 30 seconds to a minute. Log into 192.168.15.1 (admin/admin).

Go to the Status Link and see if you get an IP address. If not, try a factory router/voice reset. Go to Administration, then to Factory Defaults. Click yes on both radio buttons.

It may ask for another username/password. Username = user. Password = tivonpw. Let it reset. Power cycle again and see if you get an IP address. If you do, then you're good. You will probably get a dial tone within seconds. If not, you may need to do a MAC clone. Go to MAC Address Clone and click on Clone and save it. Power cycle again. Check the status to see if you have an IP address.

If not, you may have DSL, a static IP, or your device may be defective. Call Customer Care and they will check for you and perhaps replace it for you.



Read The Full Thread:

RTP300 Configuration Problem


Hi All, If anyone can solve my problem it will be great. I was using vonage
Thank u very much for ur quick reply. Sorry for forgetting to mention :eek:
Ahh, DSL. Yes, a little different. Note that when you did that hard reset, it probably

shamoo posted "Hopefully I can be of some help. I can tell you exactly what the service agents on" on 07/05/2006

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