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Haniltery Posted:
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Vonage Hmm. Posts complaining of new sounds in previously-working connections. Winter



Hmm. Posts complaining of new sounds in previously-working connections.

Winter coming on, so people will start using new devices like electric heaters, etc.

Coincidence?

;)

Seriously, I'm not trying to make fun of anyone - just making a point.

The first step in isolating a noise is to get yourself a $5 wired phone, like one of the old AT&T Trimlines, and use a short, decent quality phone cable to plug that directly into your Vonage Voip adapter.

If you keep having noise, then it's most likely the adapter. Noise isn't likely to creep in from the IP side - that would be a dropped connection. Noise is hard to sneak into the digital side. It COULD be a strong interference generator near your Voip adapter, but moving the adapter 5-6 feet in various directions should isolate that out fast.

If the noise stops, then you have a fault in your wiring or your site gear. Your telco wires are too close to an EMI (electromagnetic interference) generator. Excellent sources of EMI are electric motors, electric heaters, and electric thingamajiggies in general. EMI *LOVES* unshielded cable, and guess what phone cable is? ;)

The other possibility is EMI interfering with a cordless phone signal. This is even easier to have than EMI on phone wiring, especially with analog phones.

And remember, if it wasn't there before and it is now, then something has changed. If you are using something now that you didn't last week, then turn it off and see if the problem goes away.

If, at the end of it, the noise still happens when using a simple phone connected directly to a Voip adapter that is a good distance from any EMI sources, then you probably have a defective adapter. But doing this first can also save a lot of time having Vonage run you through these steps and waiting on hold calling back after each one. ;)



Read The Full Thread:

Extremely loud white noise


I have been experiencing extremely loud white noise when making call. Granted
some people have had success isolating wiring to fix that type of problem.
I thought this is a known problem with the Linksys WRT54GP2 Firmware Version
there were a ton of posts on it a while ago, particularly the rt31p2 since it was
I just had Vonage tech support move the jack to port 2 and reduce the input/output
Have you taken a plain $20 phone (non-wireless) and plugged it directly into the
I have actually done all that. I have even been on the phone with Vonage tech in the
OK, apologies for repeating the obvious then. ;) If you've plugged a "dumb"

NateHoy posted "Hmm. Posts complaining of new sounds in previously-working connections. Winter" on 11/02/2005

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