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Vonage Hi there. I'm new to the forums but I have been reading for a while. I'm fairly new



Hi there. I'm new to the forums but I have been reading for a while. I'm fairly new to Vonage as well, having been on the service for only 4 months or so, it being my first Voip service. I only use around 100 minutes a month on the phone, so it might be something bigger that I am not seeing. Because of that, I'm not quite sure what is normal and what is not. but I'm trying to learn. I've searched through this forum but haven't yet found an answer to what i'm trying to figure out. But if I have missed it, I apologize.

Location
State College, Pennsylvania

ISP
Adelphia HSI Standard Teir (5Mb/850kb)

Upload and download speeds
Typical speeds are roughly 4500+ bps down and 780kbps up. Today, it's a bit slow however, around 3Mb/450kbps.

Modem make and model
Terayon TJ715x

Vonage adapter
RT31P2

Network Setup
Modem -> RT31P2 -> 3 PCs and 1 Phone ( AT&T 1818 )

Issues
Since the start of my experiece with Vonage, I've had very few problems. Calls have been clear, and there are no disruptions. But whenever the other person is on a cell phone, whether they're on the highway at the time, or just sitting around the house, the calls drop.

Today, for instance, my mother called from Tampa/St. Petersburg Florida. There was a slight tin-canning, but nothing horrible. Her cell always seems to sound that like no matter where she is. The call dropped 3 times in an hour, just clicks off, with both Phone ports on the RT31P2 lightning up then going off, with Port 1 finally staying lit steady. According to her, the connection was still there, giving no indication that I had hung up. She had to say "Hello?" a few times before she finally hung up and dialed back.

This happened with my brother in Knoxville, Tennessee as well. His cell service is horrible in the area, with the mountains and the constantly swapping towers and signal fades. He knows it's bad. And sure enough, when he dials me, we get disconnected in the same manner.

When dialing local calls, or when calls local dial me, I have never been cut off and the sound is as clear as any POTS line.

How normal are dropped calls to/from cells? Should I be concerned that something is wrong? Is there something I can do to prevent it?

TestMyVoip


Thank You
Any help you can provide will be much appreciated.



Read The Full Thread:

Dropped Calls only with those on Cells


I have not noticed any problems such as the ones you described. I would be more concerned
I know this is an older thread, but it's mine, and it's still relevant. My problem
I think Scerruti's suggestion is still relevant. Try a long call to a POTs line
vonage _does_ offer limited minute plans so it's not necessarily free. although
The 100 minutes per month was what I had in mind when I said "free", but you're right.
Well, I've talked to many people over the course since the first post. And here's
You seem to have done all the right things, and are still getting really odd results.

exitwound posted "Hi there. I'm new to the forums but I have been reading for a while. I'm fairly new" on 09/05/2005

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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