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Vonage Hi there, I know I am having the same trouble a lot of people are out there, but



Hi there,

I know I am having the same trouble a lot of people are out there, but I also know each situation is a little unique so any help would be greatly appreciated.

Basically, mid-phone call or just at random times (about every 30 minutes) my router will recycle and my internet will go down. I usually have to unplug everything wait a few minutes and plug everything back in again. I know I don't have to say that doing this every 30 minutes makes for a very unproductive day :-) My phone calls are dropped 100% of the time, I have yet to have a successful phone call. I was even dropped from setting up my voicemail account. LOL

My set up is the following:

Cable Modem (Motorola SB5120) to WAN Slot in Vonage Router (Motorola VT1005V) -> Internet Slot in Vonage to Netgear Wireless Router (MR814v2).

The Router and Netgear are 7 feet apart with my wireless phone in the middle splitting the difference in distance.

Media Quality MOS 3.8 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 46.1%
Latency 0.07 5.4%
Packet Discards 0.61 48.4%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 231 ms
Packet Discards 2.3%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 120 ms
Burst Loss

Jitter Min: 0 ms
Avg: 9 ms
Max: 170 ms

Signaling Quality Post-Dial Delay 156 ms
Call Setup Time 172 ms
Media Delay 344 ms


Thank you for any help!!!



Read The Full Thread:

Loss of internet connection and dropped calls


you have a lot of packet discards but since you don't mention any garbled or bad
I'm not sure how to answer the question. Do you mean all the things I have in my office
Does this happen when you're not making phone calls? Wireless phone?
Yes, it also happens when I'm not making calls. My phone is 5.8ghz Here
OK, the cordless phone shouldn't be a problem (but it wouldn't hurt to try with
Well, I spent all day on the phone with Comcast, Vonage and HP. Turns out my NIC card

ajkk77 posted "Hi there, I know I am having the same trouble a lot of people are out there, but" on 01/12/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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