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Vonage Hi folks. I have been following this thread since 8a CST after my wife reported
Hi folks. I have been following this thread since 8a CST after my wife reported Vonage down. My Vonage service is in Milwaukee, WI.
It's 2p CST and it's still down; when I call home from work, I get 2.5 rings, then "beep, Beep, BEEP - The area code or number as dialed is not valid. Check the area code and number and dial again. The following tones are for the hearing impaired...
Dialing from my cell phone, I get the same thing but the call is cut after the three beeps. The phone displays "Call Failed: Not Available".
I called Vonage customer care again 866-243-4357 (this AM's service was much to be desired; no one had a clue about an outage), and after navigating through the menus, was told the wait time was over 15 minutes. I had some time to waste and was able to do other stuff while on hold.
Eventually, a rep answered. After providing my account info, she was able to inform me they are having a problem and are presently "doing an emergency upgrade". She had no idea when it was expected to be fixed but mentioned "in a couple of hours".
She asked if she could help me with anything else, otherwise, they were swamped and needed to answer other calls. I commented to her that they should put a message on the menus to announce a service problem (my cable company does that when there is an outage). She mentioned that she wished her supervisor could hear that. I thanked her and hung up.
One thing to note was our call was a little choppy. Not sure if Vonage was having a circuit capacity issue which would explain a lot (but rather stupid if they run their customer VoIP, their VoIP, and their web site through the same pipe, hope not).
+++
Suggestions to improve service:
1. Web page with service status available without having to login.
2. Status message on customer service number. After most people hear this, they hang up and wait it out a bit more.
Well, I'm still waiting.
Read The Full Thread: No Dialtone!! Anybody else having this problem this morning?
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At this time some customers are experiencing
theotang posted "Hi folks. I have been following this thread since 8a CST after my wife reported" on 02/14/2007 |
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