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Vonage Hi everyone, Recently moved into a new place and had Comcast High Speed Internet

Hi everyone,

Recently moved into a new place and had Comcast High Speed Internet installed. 6 MB download / 3 MB upload. I am using a Motorola SB5120 modem. Connected to that is my RT31P2 Vonage adapter, and connected to that is my Acer Aspire One laptop.

Web browsing can be slow although the speed tests show consistently high download speeds. My Vonage service does not work (I can hear people, but they can't hear me / can only sometimes hear me).

I called Vonage tech support, who after having me run a test (showing 37% quality of service) suggested that the problem was on Comcast's end. He brought a Comcast tech into the call.

The Comcast guy suggested I connect my computer straight to the cable modem to see if the problem was there. (He also warned me to turn off my computer before switching the Ethernet cable because it might "shock my NIC" .. Vonage guy and I both said we had never heard of this happening..)

The problem was still there (30-40% quality of service on the test). Comcast guy then
1) Said my download speed on the test (12 mps) was fine so it wasn't comcast's problem
2) Guaranteed me I wouldn't have these problems if I used Comcast Digital Voice, because "Comcast voice packets get prioritized".

Vonage guy then told Comcast guy that it was a problem with Quality of Service.
Comcast Guy: "I don't know what that means."

And on and on and on. Comcast guy refused to transfer to supervisor, tried to sell me Comcast digital voice 5 more times. He asked to call me back 10 minutes later. Comcast guy then called back, and said his supervisor said "Vonage can make you believe whatever you want with their websites".

This all went on for far too long, Comcast is sending someone over tomorrow but I wanted to ask if anybody else was having this kind of problem, or had any ideas.

These are my speed test results from this afternoon (fairly quiet time in this neighborhood, probably not too many people online):

Download speed 3370 Kbps (socket test)
Upload speed 3094 Kbps (socket test)
Quality of service 75 %
Maximum delay 141 ms
Round trip time 57 ms
Upstream jitter 2.6 ms
Upstream packet loss 0 %
Upstream packet order 100 %
Upstream discards 0 %
Downstream jitter 2.3 ms
Downstream packet loss 0 %
Downstream packet order 100 %
Downstream discards 0 %

The test I was using yesterday at the request of the Vonage tech ( gives me this today:

Download speed 10512 Kbps
Upload speed 3102 Kbps
QOS 60 %
RTT 21 ms
Max Delay 247 ms
Avg Delay 2 ms
Max Bandwidth 27200 Kbps
Route Speed 24965 Kbps
Forced Idle 20 %
Route Conc 2.5
Download test s
Upload test s

The Vonage tech also had me ping a server and do a traceroute. So far it seems that the problem is on Comcast's end. Any ideas ?? Vonage service is still unusable for me and I'm a 3 year customer (worked just fine for me w/ same equipment on another provider's network in Florida)

Read The Full Thread:

Choppy/missing upstream audio on new Comcast connection

A little rundown on QOS http://www.wi
Is this the same cable modem you used in the previous location with the other ISP
I would agree with you and the Vonage tech, the problem appears to be on Comcast's
Here is the results from my 5120. What should the downstream power level be? Downstream
This web page has very good information about cable modem signal / power levels
I have the same problem. I had the same experience with Comcast and Vonage on the

mg77 posted "Hi everyone, Recently moved into a new place and had Comcast High Speed Internet" on 12/09/2008

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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