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HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing

In The Forum:
Hard Wiring - Installation
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,

In The Forum:
Hard Wiring - Installation
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer

In The Forum:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

In The Forum:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless

In The Forum:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part

In The Forum:
LNP – Local Number Portability
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have

In The Forum:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

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Vonage Hi everyone! I'm a brand new Vonage customer; just got my Linksys RT31P2 yesterday

Hi everyone! I'm a brand new Vonage customer; just got my Linksys RT31P2 yesterday and made my first calls.

I could hear the people on the other end just fine, but they complained that my end sounded very choppy.

Based on what I read here, I decided to try and see what I got. To eliminate as many possible problems as I could, I plugged the cable modem (Motorola SB5100, provided by Earthlink) directly into my computer. I ran the test several times, both to Boston and other cities. Every time showed an MOS of around 3.5 FROM the city, but only 1.1 or less TO the city.

One of my (upload-side) readings looks like this:
MOS 1.1
Degradation Sources:
Codec 0.58 14.8%
Latency 0.88 22.6%
Packet Discards 0.32 8.2%
Packet Loss 2.11 54.3%

I repeatedly got around 10% Packet Loss, accounting for around 50% of the degradation in my outgoing signal.

Now, I'm a computer geek, but not much of a network guy. Still, it seems apparent to me that this means my problem is on the cable company's side of things (unless it's the Motorola cable modem itself). But I'm not sure what to do about it.

I called Vonage technical support, and the guy was very nice and spent a lot of time with me, asking me to run speed tests on, disable QoS settings in the Linksys adapter, etc., but nothing helped. (I called him from my Vonage phone, so he could tell right away that the sound quality was bad.) I told him about my TestYourVOIP results, but he wasn't familiar with the site and didn't think they were significant. He's convinced it's a problem with the Linksys adapter and is sending me a new one. I'm not so convinced, and plan to try the adapter out on a friend's internet connection when he gets home to see if I can get it to work there.

I did try a Line Status test on, but everything seemed good there:

Since I don't know a lot about networking, I'm clueless as to how to proceed. Do you agree that the TestYourVOIP results show the problem to be somewhere in the line? If so, should my next step be calling the cable company? I want to make sure I know what to tell them if I do call, so I can get things solved as quickly as possible. Otherwise, I'm afraid they'll just pass the buck, tell me to call Vonage back, etc.

Thanks so much in advance!


Read The Full Thread:

Packet loss troubleshooting

wow, that's pretty bad alright. it looks like an isp problem...and since earthlink
Hmmm... okay, now I'm stumped. I downloaded PingPlotter and am running it
give this a try too
Did that one the other day :) By
my bad, you said that in your first post. well obviously those results look good.
Well, I doubt it's a TestYourVOIP issue, since I've gotten the same results (good

yakko posted "Hi everyone! I'm a brand new Vonage customer; just got my Linksys RT31P2 yesterday" on 02/04/2005

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