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Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01


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Vonage Hi everyone! I'm a brand new Vonage customer; just got my Linksys RT31P2 yesterday



Hi everyone! I'm a brand new Vonage customer; just got my Linksys RT31P2 yesterday and made my first calls.

I could hear the people on the other end just fine, but they complained that my end sounded very choppy.

Based on what I read here, I decided to try TestYourVOIP.com and see what I got. To eliminate as many possible problems as I could, I plugged the cable modem (Motorola SB5100, provided by Earthlink) directly into my computer. I ran the test several times, both to Boston and other cities. Every time showed an MOS of around 3.5 FROM the city, but only 1.1 or less TO the city.

One of my (upload-side) readings looks like this:
MOS 1.1
Degradation Sources:
Codec 0.58 14.8%
Latency 0.88 22.6%
Packet Discards 0.32 8.2%
Packet Loss 2.11 54.3%

I repeatedly got around 10% Packet Loss, accounting for around 50% of the degradation in my outgoing signal.

Now, I'm a computer geek, but not much of a network guy. Still, it seems apparent to me that this means my problem is on the cable company's side of things (unless it's the Motorola cable modem itself). But I'm not sure what to do about it.

I called Vonage technical support, and the guy was very nice and spent a lot of time with me, asking me to run speed tests on broadbandreports.com, disable QoS settings in the Linksys adapter, etc., but nothing helped. (I called him from my Vonage phone, so he could tell right away that the sound quality was bad.) I told him about my TestYourVOIP results, but he wasn't familiar with the site and didn't think they were significant. He's convinced it's a problem with the Linksys adapter and is sending me a new one. I'm not so convinced, and plan to try the adapter out on a friend's internet connection when he gets home to see if I can get it to work there.

I did try a Line Status test on broadbandreports.com, but everything seemed good there:
http://www.broadbandreports.com/quality/nil/1643819

Since I don't know a lot about networking, I'm clueless as to how to proceed. Do you agree that the TestYourVOIP results show the problem to be somewhere in the line? If so, should my next step be calling the cable company? I want to make sure I know what to tell them if I do call, so I can get things solved as quickly as possible. Otherwise, I'm afraid they'll just pass the buck, tell me to call Vonage back, etc.

Thanks so much in advance!

-Justin



Read The Full Thread:

Packet loss troubleshooting


wow, that's pretty bad alright. it looks like an isp problem...and since earthlink
Hmmm... okay, now I'm stumped. I downloaded PingPlotter and am running it
give this a try too http://www.dslreports.com/linequality
Did that one the other day :) http://www.broadbandreports.com/quality/nil/1643819 By
my bad, you said that in your first post. well obviously those results look good.
Well, I doubt it's a TestYourVOIP issue, since I've gotten the same results (good

yakko posted "Hi everyone! I'm a brand new Vonage customer; just got my Linksys RT31P2 yesterday" on 02/04/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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