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Vonage Hi all, I signed up for Vonage about 17 days ago. I've been using VOIP in various

Hi all,

I signed up for Vonage about 17 days ago. I've been using Voip in various forms for about 4 years (mostly ZipGlobal), and wanted some of the features Vonage offered.

Vonage voice quality was sometimes good, but often choppy on outgoing - so bad, in fact, that I had to re-record my voicemail greeting 3 times! On two other occasions, the call dropped completely - rather embarrassing.

I have 3M/680K DSL, PAP-2 Vonage adapter, and WRT54G router with upstream QOS - MAC address of PAP-2 set in QOS to "Highest" quality, and ran the Voip tests on both Vonage forum and, and there is no packet loss, lots of spare bandwidth, and sub 100ms latencies. As good as could be expected, better than necessary, IMHO.

I called to cancel Vonage today, and they suggested that they could remotely change the packet size in the PAP-2 to 10, from 30. Without any technical explanation, I don't exactly know what that means, but they suggested that would fix the choppy audio and dropped calls.

I didn't accept their offer, and for the past 3 days have been testing another Voip provider (I won't state name, I'm not spamming in the forum). It uses an RT31P2, the quality has been flawless, and I'm happy. This would strongly suggest that the Vonage problem was not on my side.

All this to say:
- it seems that Vonage can do something remotely to a PAP-2 that they claim can improve choppy audio issues, so it might be worth a try.
- it sure looks to me like Vonage is having some serious server-side bandwidth or capacity issues. There was some noise on the forums suggesting this, but forums can represent more complaints than satisfied customers. But I sure wish I had known what I did before I burned the hours I did trying to figure out what was wrong.

To those of you who are still experiencing good quality with Vonage, good luck, hope it continues!


Read The Full Thread:

Incoming Voice Choppy and Garbled

The last couple of days my Vonage conversations (incoming voice) have been choppy
Your test scores look fine. What happens if you plug the Cisco directly into the
Hey Man, I am running vonage on fios. in Keller, Tx ..getting great network connection
i wouldnt put it past them since they did file a hefty lawsuit against them
Sorry I forgot to post my test info. I was actually the 1st customer with Fios to
I tried that and was getting the same result. I tried: 1. Connecting ATA
I have the same problem like blueorder described since last 3-4 days ago. I live
Glad to hear it. It's rather disconcerting from a troubleshooting viewpoint.
hi i have had vonage for 1 year and have grabled and choppy audio on both inbound
Please post the technical details listed in the sticky message at the top of the

swgiles posted "Hi all, I signed up for Vonage about 17 days ago. I've been using VOIP in various" on 07/07/2006

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