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Vonage Hi all,
I'm a new user... My vital info:
- Am in St. Louis, MO USA
- Charter
Hi all,
I'm a new user... My vital info:
- Am in St. Louis, MO USA
- Charter Cable
- Not sure of upload and download speeds
- Our modem doesn't have anything to indicate what the make is
- Using Linksys RTP300 Adapter
- Tried two different setups: Modem -> Router -> Computers & Vonage Adapter -> Phone, and during tech support call, changed it to Modem -> Adapter -> Computers & phone
- Phone call to boston with test your Voip:
(Total score 3.5)
MOS Analysis From You TO Boston
Media Quality MOS 3.5 / 5.0 (Best with G.711 is 4.4)
Degradation Sources
Codec 0.58 37.6%
Latency 0.00 0.0%
Packet Discards 0.95 62.4%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip Latency 134 ms
Packet Discards 3.2%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 100 ms
Burst Loss
Jitter Min: 0 ms
Avg: 7 ms
Max: 105 ms
Signaling Quality Post-Dial Delay 79 ms
Call Setup Time 94 ms
Media Delay 204 ms
MOS Analysis FROM Boston To You
Media Quality MOS 4.3 / 5.0 (Best with G.711 is 4.4)
Degradation Sources
Codec 0.58 82.6%
Latency 0.00 0.0%
Packet Discards 0.12 17.4%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip Latency 134 ms
Packet Discards 0.8%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 40 ms
Max: 60 ms
Random Loss
Jitter Min: 4 ms
Avg: 7 ms
Max: 59 ms
Signaling Quality Post-Pickup Delay 106 ms
Call Setup Time 110 ms
Media Delay 142 ms
We can't get a dialtone using the equipment. We *do* have a light on the Line 1 LED, interestingly, that same light shows even if we plug the phone into the Line 2 spot. We've tried multiple phones & have called tech support twice. The second time the person said she was unable to help me and was transferring me to someone else to assist, 10 minutes later (no exaggeration) I was disconnected.
During the tech support calls we've tried configurations using our old router, and without using it, resetting the voice settings in the Vonage router, rebooting and unplugging everything several times, and tried both phone ports (though again, line 1's LED lights no matter what). Also tried two different phones.
I could call back but I'm wary of the idea of going through the script again... Any ideas what else we could try?
Thanks for your help!
Read The Full Thread: New User, No Dialtone
• What do you hear on the phone that you've plugged into the adapter? Anything at
• We hear dead silence, though it's that type of silence that if you blow or talk into
• And what do you hear if you plug the phone into port 2 on the RTP300? If it's still
• Another thing to do is to unplug the Vonage adapter, plug it in, then let it sit by
• There's no dialtone on line two either.. We'll try the reset and/or the 15 minute
• Sounds like you might have a dead adapter there. If it's providing power to the
• Theresa, can vonage CS see your device. What I am thinking is that somehow its MAC
• I'm not sure on the MAC address issue... Theresa said she's seeing Line 1 illuminate,
• The other thing is she should be hearing the "you may have plugged into the wrong
Theresa posted "Hi all,
I'm a new user... My vital info:
- Am in St. Louis, MO USA
- Charter" on 02/12/2006 |
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