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Vonage Hi all, I'm a new user... My vital info: - Am in St. Louis, MO USA - Charter



Hi all,

I'm a new user... My vital info:

- Am in St. Louis, MO USA
- Charter Cable
- Not sure of upload and download speeds
- Our modem doesn't have anything to indicate what the make is
- Using Linksys RTP300 Adapter
- Tried two different setups: Modem -> Router -> Computers & Vonage Adapter -> Phone, and during tech support call, changed it to Modem -> Adapter -> Computers & phone
- Phone call to boston with test your Voip:

(Total score 3.5)

MOS Analysis From You TO Boston
Media Quality MOS 3.5 / 5.0 (Best with G.711 is 4.4)
Degradation Sources
Codec 0.58 37.6%
Latency 0.00 0.0%
Packet Discards 0.95 62.4%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip Latency 134 ms
Packet Discards 3.2%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 100 ms
Burst Loss

Jitter Min: 0 ms
Avg: 7 ms
Max: 105 ms

Signaling Quality Post-Dial Delay 79 ms
Call Setup Time 94 ms
Media Delay 204 ms

MOS Analysis FROM Boston To You
Media Quality MOS 4.3 / 5.0 (Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 82.6%
Latency 0.00 0.0%
Packet Discards 0.12 17.4%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip Latency 134 ms
Packet Discards 0.8%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 40 ms
Max: 60 ms
Random Loss

Jitter Min: 4 ms
Avg: 7 ms
Max: 59 ms

Signaling Quality Post-Pickup Delay 106 ms
Call Setup Time 110 ms
Media Delay 142 ms



We can't get a dialtone using the equipment. We *do* have a light on the Line 1 LED, interestingly, that same light shows even if we plug the phone into the Line 2 spot. We've tried multiple phones & have called tech support twice. The second time the person said she was unable to help me and was transferring me to someone else to assist, 10 minutes later (no exaggeration) I was disconnected.

During the tech support calls we've tried configurations using our old router, and without using it, resetting the voice settings in the Vonage router, rebooting and unplugging everything several times, and tried both phone ports (though again, line 1's LED lights no matter what). Also tried two different phones.

I could call back but I'm wary of the idea of going through the script again... Any ideas what else we could try?

Thanks for your help!



Read The Full Thread:

New User, No Dialtone


What do you hear on the phone that you've plugged into the adapter? Anything at
We hear dead silence, though it's that type of silence that if you blow or talk into
And what do you hear if you plug the phone into port 2 on the RTP300? If it's still
Another thing to do is to unplug the Vonage adapter, plug it in, then let it sit by
There's no dialtone on line two either.. We'll try the reset and/or the 15 minute
Sounds like you might have a dead adapter there. If it's providing power to the
Theresa, can vonage CS see your device. What I am thinking is that somehow its MAC
I'm not sure on the MAC address issue... Theresa said she's seeing Line 1 illuminate,
The other thing is she should be hearing the "you may have plugged into the wrong

Theresa posted "Hi all, I'm a new user... My vital info: - Am in St. Louis, MO USA - Charter" on 02/12/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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