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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage Hi all, I just got my vonage hooked up today and so far am happy with everything EXCEPT



Hi all, I just got my Vonage hooked up today and so far am happy with everything EXCEPT customer service. Here is my situation..

I called Vonage to sign up over the phone. After being on hold for 45 mins someone finally came on the line and said that due to high call volume I would have to leave my number and someone would contact me later that day to sign up. 11PM.Never received the call so I signed up online. Everything went smoothly.

The next evening around 7:00 (after I already signed up) Vonage finally called me back and told me that if I signed up with them they would waive the $29.99 activation fee. I figured cool! I will get my $30 credited to my account. WRONG...

I spent 2.5 hours on the phone with everybody from China to India trying to get that $30. Even spoke to a so called "supervisor". I tried explaining to them that the only reason I signed up on line in the first place was because I couldn't get anybody to do it over the phone and I never got the call from them that night. I shouldn't be punished because they never got back up with me.

The only solution they had was to cancel the account I just opened ( which meant I would have to send the equipment back that I hadn't received yet and order new equipment) and open a new account. All it takes is a key stroke to credit my account.. I am no fool.

Does anybody have any help or advice on how to get this $30 or am I S.O.L.? BTW the so called supervisor was so rude I made him give me his employee number and I plan to pursue this if I could ever talk to someone who can actually speak english and is in a higher position than the yahoos I spoke with that night. I sure hope I don't ever have to deal with customer service again any time soon. Any advice or help would be greatly appreciated. Thanks in advance.



Read The Full Thread:

Any advice on getting the activation fee refunded?


C-mon! LOL, no advice whatsoever? Pretty please?
Let me make a few suggestions that might help you receive a reply: 1) Change
No offense intended to you, NE or NJ, but if your from NE and there from NJ, anything
Try calling the business office and telling the rep that you plan to cancel completely.

classing posted "Hi all, I just got my vonage hooked up today and so far am happy with everything EXCEPT" on 03/14/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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