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Robertsax Posted:
If you cook meals
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Robertsax Posted:
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mikebrown Posted:
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On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
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diana87 Posted:
You have to use
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On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
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In The Forum:
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Topic:
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On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
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Topic:
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On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
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Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
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In The Forum:
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On Feb 23, 2017 at 18:33:52


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Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage Hi all, I just got my vonage hooked up today and so far am happy with everything EXCEPT



Hi all, I just got my Vonage hooked up today and so far am happy with everything EXCEPT customer service. Here is my situation..

I called Vonage to sign up over the phone. After being on hold for 45 mins someone finally came on the line and said that due to high call volume I would have to leave my number and someone would contact me later that day to sign up. 11PM.Never received the call so I signed up online. Everything went smoothly.

The next evening around 7:00 (after I already signed up) Vonage finally called me back and told me that if I signed up with them they would waive the $29.99 activation fee. I figured cool! I will get my $30 credited to my account. WRONG...

I spent 2.5 hours on the phone with everybody from China to India trying to get that $30. Even spoke to a so called "supervisor". I tried explaining to them that the only reason I signed up on line in the first place was because I couldn't get anybody to do it over the phone and I never got the call from them that night. I shouldn't be punished because they never got back up with me.

The only solution they had was to cancel the account I just opened ( which meant I would have to send the equipment back that I hadn't received yet and order new equipment) and open a new account. All it takes is a key stroke to credit my account.. I am no fool.

Does anybody have any help or advice on how to get this $30 or am I S.O.L.? BTW the so called supervisor was so rude I made him give me his employee number and I plan to pursue this if I could ever talk to someone who can actually speak english and is in a higher position than the yahoos I spoke with that night. I sure hope I don't ever have to deal with customer service again any time soon. Any advice or help would be greatly appreciated. Thanks in advance.



Read The Full Thread:

Any advice on getting the activation fee refunded?


C-mon! LOL, no advice whatsoever? Pretty please?
Let me make a few suggestions that might help you receive a reply: 1) Change
No offense intended to you, NE or NJ, but if your from NE and there from NJ, anything
Try calling the business office and telling the rep that you plan to cancel completely.

classing posted "Hi all, I just got my vonage hooked up today and so far am happy with everything EXCEPT" on 03/15/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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