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Vonage Hi -
Yes, that's a "totally quiet" internet connection. My computer is hooked
Hi -
Yes, that's a "totally quiet" internet connection. My computer is hooked directly to my cable modem, and nothing else was running at the time.
I *know* my packet loss is high - the last time I was able to call Vonage, the tech guy (very helpful, BTW), ran some ping tests and *told* me my packet loss was high. Relaying this info to TWCNY was not enough to convince them that the problem was their's, though. They still came out to the house, hooked some multimeter tester to the TV, declared my broadband rates "sufficient", patted me on the head, and left.
They seem to think I am not educated enough to realize that simple "rates" are only one part of the equation, and that the packet loss *is* an issue.
Now, they don't even come out any more. When I call to lodge a complaint and ask for a tech to come over, they blow me off - make an appointment and never show up. They were supposed to be here MOnday, never came, I called again Wednesday, they said they would be here that afternoon, never came. I called again yesterday and said "OK - I give up - I'll buy your phone service - come and install it" They set an appointment up for Tuesday. We'll see if they come.
I have bone cancer, and I'm sick a lot. I really need a working phone. I don't want to be blackmailed into getting their service - it's a matter of principle. But I don't know what else to do at this point. The reason I got Vonage is because most of the calls I make are to the various clinics and doctors I call - who are all in Plattsburgh, Burlington VT and Boston - all long distance calls for us. Vonage is much more cost efficient.
My cable modem is TWCNY provided - I will ask them to replace it, if I can ever get them to come out again.
And thanks for the diagnostic links, I will check them out.
Thanks
Kate
Read The Full Thread: TWCNY vs Vonage
• I participate in several Usenet groups - I posted the below message there last
• Is that test done on a totally quiet Internet connection (ie. computer hooked
• Am I the only one finding that IRS comment very odd, and suspect? What in the heck
• I use Earthlink for my high speed speed service which is supplied
through the
• Well, just to add more Twilight Zone to it - When I called TWCNY again this morning
• No problem, email it to webmaster at this site.
• Done, Thank You.
Kate
• http://www.vonage-forum.com/images/voice-message.wav
72FLH posted "Hi -
Yes, that's a "totally quiet" internet connection. My computer is hooked" on 03/03/2006 |
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