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Vonage Hi - Yes, that's a "totally quiet" internet connection. My computer is hooked



Hi -

Yes, that's a "totally quiet" internet connection. My computer is hooked directly to my cable modem, and nothing else was running at the time.

I *know* my packet loss is high - the last time I was able to call Vonage, the tech guy (very helpful, BTW), ran some ping tests and *told* me my packet loss was high. Relaying this info to TWCNY was not enough to convince them that the problem was their's, though. They still came out to the house, hooked some multimeter tester to the TV, declared my broadband rates "sufficient", patted me on the head, and left.

They seem to think I am not educated enough to realize that simple "rates" are only one part of the equation, and that the packet loss *is* an issue.

Now, they don't even come out any more. When I call to lodge a complaint and ask for a tech to come over, they blow me off - make an appointment and never show up. They were supposed to be here MOnday, never came, I called again Wednesday, they said they would be here that afternoon, never came. I called again yesterday and said "OK - I give up - I'll buy your phone service - come and install it" They set an appointment up for Tuesday. We'll see if they come.

I have bone cancer, and I'm sick a lot. I really need a working phone. I don't want to be blackmailed into getting their service - it's a matter of principle. But I don't know what else to do at this point. The reason I got Vonage is because most of the calls I make are to the various clinics and doctors I call - who are all in Plattsburgh, Burlington VT and Boston - all long distance calls for us. Vonage is much more cost efficient.

My cable modem is TWCNY provided - I will ask them to replace it, if I can ever get them to come out again.

And thanks for the diagnostic links, I will check them out.

Thanks
Kate



Read The Full Thread:

TWCNY vs Vonage


I participate in several Usenet groups - I posted the below message there last
Is that test done on a totally quiet Internet connection (ie. computer hooked
Am I the only one finding that IRS comment very odd, and suspect? What in the heck
I use Earthlink for my high speed speed service which is supplied through the
Well, just to add more Twilight Zone to it - When I called TWCNY again this morning
No problem, email it to webmaster at this site.
Done, Thank You. Kate
http://www.vonage-forum.com/images/voice-message.wav

72FLH posted "Hi - Yes, that's a "totally quiet" internet connection. My computer is hooked" on 03/03/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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