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Vonage Hi We've had vonage for a couple of months but had to get a new wireless router



Hi

We've had Vonage for a couple of months but had to get a new wireless router last weekend. Since we put the new router in, whenever we've been on a call the internet connection keeps going internittently down. The call gets lost for a few seconds but then usually, but not always, comes back. We're running a home business so losing calls is a major problem!

BTW, its not just the wireless that's going down due to clash of wireless and phone - the whole internet connection is being lost on wired PCs also.

Here's some info:

1. Your location - Small town in Oregon
2. Your ISP name and type (cable, DSL, wireless etc) - Local Company DSL
3. Upload and download speeds Upload - 434kbps Download - 332kbps
4. Modem make and model - Modem is a StarSmart VikingII, then have a DlinkWBR2310
5. Type of Vonage adapter used ie RT31P2 or PAP2 : Motorola VT2142
6. Setup of Network ie Modem->Vonage Adapter->PC : Modem to Wireless to Vonage/PCs
7. Issue you are experiencing ie dropped calls, choppy audio etc : See Above
8. Run this Voip Test: After the test has fully completed, in the Advanced Tab, click on "View Text" in the lower right hand corner. Copy-N-Paste that data into your post. :

Speed test statistics
-
Download speed: 331984 bps
Upload speed: 433968 bps
Quality of service: 50 %
Download test type: socket
Upload test type: socket
Maximum download pause: 312 ms
Average download pause: 34 ms
Minimum round trip time to server: 146 ms
Average round trip time to server: 154 ms

Voip test statistics
-
Jitter: you -> server: 50.4 ms
Jitter: server -> you: 16.8 ms
Packet loss: you -> server: 0.8 %
Packet loss: server -> you: 0.0 %
Packet discards: 0.1 %
Packets out of order: 0.0 %
Number of supported Voip lines: 5
Estimated MOS score: 3.4


I tried setting up port forwarding throught he Dlink but that didnt seem to make any difference.

We also didn't have any trouble with our old wireless router (a netgear) that was set up in the same way - we've just been having trouble since we put the new Dlink in.

Any ideas would be greatly appreciated.

Thanks



Read The Full Thread:

Internet Going down when on Vonage call


This is usually caused by using MAC Address Cloning on your Vonage device. When
Thanks for the reply The MAC address on the Vonage is still its default value. I
I had the same issue with my first dlink DGL-4300 but the newer hardware revision
you should not have any issues changing the 2142 to static settings//although

LMUK posted "Hi We've had vonage for a couple of months but had to get a new wireless router" on 04/12/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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