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Vonage Hi, This is my first post, so let me start off by saying hi !!!!!
I have been a
Hi, This is my first post, so let me start off by saying hi !!!!!
I have been a Vonage customer for some time now. Never really had any issues. Maybe the occasional mix up in Caller ID on the outbound, but call quality has always been top notch.
Last Thursday, my calls started to mysterously drop. It's REALLY frustrating. It happens on incomming and outgoing. Typically within 3mins.. Though today i did manage 11mins before it cutting off.
My equipment is a Linksys Wireless Phone Adapter WRTP54G on a Motorola SB5100 Comcast Cable Modem.
Here's what I can tell you... All my Comcast cabling right down to the tap is spot on. I ensured that they used RG11 even though my run was less than 100ft. My cable modem signal is clean and not being split in anyway.. Just rest assured, it's the cleanest possible signal right down to the tap.. -
I live in South Florida and went to the www.speedtest.net site, and it's telling me that my ping is 166ms, with a download speed of 11,200 and an upload of 2542... All tested to within 100miles.. So all seems good there. Though I am wondering if they are doing some upgrades? Comcast's internet has been dropping occasionally recently, yesterday and today it went out a few times for maybe 10mins a go..
I thought that one possibility was just maybe it was the phone unit itself, but i went out and bought a straight GE wired handset and plugged it in to the WRTP54G to eliminate that possibilty.
I called Vonage who made quite a few changes to the QoS. None of which helped.
I also called Comcast, who claim there's been no changes to anything. (Though their internet has been dropping more so recently) and you can never believe what they say.. They are sending down one of their techs on Friday, but I don't hold out much hope on that one... He'll just plug in a meter and say ummmmmmmmm looks good from here.
Is there anything else I can do? I'm lost for idea's and really need to be able to not deal with cut off calls... I'm about 70% convinced it's Comcast more so than Vonage, but what can I do? They'll just finger point at each other. Their tech will most likely be a nit wit who'll know nothing, and I really do not want to lose my fantastic (up until now) Vonage service...
I do not have access to the Comcast CAble modem to see what's going on there.
Has anyone else had similar issues? and what did you do to resolve?
I ran the Voip Test and here's what it came back with
Speed test statistics
-
Download speed: 3989528 bps
Upload speed: 2863672 bps
Quality of service: 86 %
Download test type: socket
Upload test type: socket
Maximum download pause: 111 ms
Average download pause: 8 ms
Minimum round trip time to server: 69 ms
Average round trip time to server: 100 ms
Voip test statistics
-
Jitter: you -> server: 1.9 ms
Jitter: server -> you: 3.9 ms
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 48
Estimated MOS score: 4.1
Many thanks for taking out the time to read.
Read The Full Thread: Calls just dropping. Please help.
• I had the same problem when I first got Vonage. My internet connection would drop
• Thanks, does anyone know the default username and password to log on to your own
• Could you define calls dropping? There is a common misconception between dropped
• Thanks for the lenghy reply.. I've just tested and it's a loss of audio. The call
• Glad I could help. It might be a bit more difficult now to identify the point of failure
• OK after further testing, here is what is happening.
During a regular 10min
• That does sound like the issue is the modem or the WRTP54G. In theory, it might not
• No my remote session drops off but comes back online automatically. I'll be going
• Well I am not sure you will be able to find a WRTP54G anywhere if you did decide to
TheDoc46 posted "Hi, This is my first post, so let me start off by saying hi !!!!!
I have been a" on 12/23/2008 |
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