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Vonage Hi Sumner, whether here or the broadband forums you'll find hundreds of folks



Hi Sumner, whether here or the broadband forums you'll find hundreds of folks with issues with the SB5120. Vonageis well aware as they've been fielding headache calls for months since everyone initially blames them. I've been having the same problem since April - Looks like you're heading down the same road.
I bought a new Modem - a Linksys off of NewEgg for 42.99 after rebate/free shipping - it was here in one day - had it running only since last night BUT I have a happy connection again! No more phone drop outs - computer screaming across the internet again.
I don't want to diss the SB51xx series - it was a kickbutt modem BUT back in April something went flooey in the firmware they're dishing that made Voip, video conferencing, VPN and gaming near impossible. We'd ran that modem for years just fine - and 3 years with Vonage that were near flawless.... until April. Here's a copy of my last post - if it looks like a familiar story to you - Do yourself a favor and spare yourself the endless diagnostics and frustration - pick up a Linksys or a D-Link and see if it corrects your problem. If it doesn't - you simply bring it back and make Cox find the problem.

SB5120 modem, Docsys 1.1, 2.0
Vonage - motorola adapter
Comcast

Problems since April.

Symptoms:
Voip - I can here them but I drop out for 10 to 20 seconds at a time frequently throughout the call. Occasionally choppy. Problems occur every single call that I must make an immediate announcement for them to stay with me, I will drop out - be able to hear them, they just won't be able to hear me for spells.
Can not video conference anymore, broken audio, video freezes (vrmeetings/meetingplaza w smart bandwidth compression that even a dial up should fly and MSN). We do not do gaming.

Upload issue now showing on simply surfing net as usual, data has to be transmitted several times to go.

DX:
Ping tests and tracerts - heaps of time outs, packet loss, latency 100 - 300 ms
Voip tests - 59% - 82% QOS usually
Speed tests - sometimes good, sometimes under 300 on my UL.
Modem log - warnings, criticals, time outs - box loses signal.
Have taken Vonage adapter out of loop - no difference.
Have taken network down and run one pc through SB5120 - no difference.
Found hundreds of uers on this and broadband forums all with same complaint on SB5120: Voip UL issues, VPN, gaming, video conferencing problems.

Comcast response:
A unique and mysterious issue.
Phone support sees modem dropping out hundreds of times but techs to house say they don't know what they're talking about.
Replaced line pole to house.
Made me swap modem out at local Comcast store (replaced with same model - SB5120).
Complete denial of any issues whatsoever.
Mad at Fred who posted the Comcast engineers name and number who admitted via his own bench-testing that there WAS a problem with the 5120.

Best guess:
Firmware issue with SB51xx's - when we first plugged the new one in we were screaming and functional again - within a matter of hours (firmware updates) we were dead in the water again.

Solution:
Waiting for my new Linksys modem to arrive, it has solved Fred and many others problems immediately.

Best wishes to all just starting out on this road, I've been at battle since April.

Gina
12 miles south of Boston



Read The Full Thread:

Outbound Voice dropout with Cox Cable/Motorola SB5120 modem


I am a new Vonage user. Experiencing excellent and clear voice signal inbound.
Check this out: http://www.vonage-forum.com/sutra89016.html#89016
Sumner, please run a comparison VoIP test at www.testyourvoip.com (test call
Steve, I ran 2 tests with my standard configuration, and results are below.
Steve. Here is the URL for the second test. Probably a lot easier to read: http://www.TestYou
Thanks Gina, I have read through the forum about all the Moto SB5120 problems.
So far so good - like the 'old days' - everything simply functioning as it should.
Sumner, you're correct that those results look fine through your router. That
addition on this guys,,, try to simplify your seetings by hooking up your vonage

Gina516 posted "Hi Sumner, whether here or the broadband forums you'll find hundreds of folks" on 08/19/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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