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Robertsax Posted:
Speciality whole
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ethnic based
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On Jul 24, 2017 at 11:09:24

mikebrown Posted:
Hello, I think
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they can surely
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On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
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On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
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On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
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virtual number?
...

In The Forum:
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Topic:
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On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
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On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
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software
? Thanks!
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IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
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our call quality
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On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
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many more
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are opened up
recently.
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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
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I google “Vonage
MAC address
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On Jan 11, 2017 at 01:07:21


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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage Hi, No need to be rude. I have lived in the UK for 30yrs. I have NEVER HEARD of NGN.



Hi,
No need to be rude. I have lived in the UK for 30yrs. I have NEVER HEARD of NGN. Never! Surely thats simple enough to understand.

Thats almost as daft as asking if anyone understand what the Routing transit number on their bank account is. Everyone knows there is one but how many people know the breakdown. I do but I'm in that job.Just because you understand it is obvious for you, not everyone else.

Also the number I have called is not one that is listed in the above as a NGN number!

How on earth is a regular customer supposed to know 1 etc is a landland number I never knew that and where does it say only 1 etc are free. I've even looked where does it say that?

All I'm thinking and hearing here is/are Vonage employees? Sorry if you come across like that but it does sounds that way. Why not learn from this and perhaps make things clearer on the site. If I was on the receiving end of this complaint I would think. This guys sounds reasonable, he is trying to make a point and perhaps it ISN'T clear to the average consumer in the street.

Sorry I don't know everything about everything. Do I have to do a wikipedia on everything I do in life before I proceed. Sorry but that is a total joke!

If I'm told all calls are free except the ones listed then I assume ALL calls are free unless they are listed. It is not listed SO I assume they are free. Perhaps I'm TOO trusting that people selling me this actually know their product and are telling me the truth!

So...
I was told I had to pay the charges as apparently NGN numbers are not free. WHERE does its say that AND what is NGN. I have phoned friends and family no one has heard of NGN. My brothers work at Vodafone and Orange and they do not know what NGN is.

In short.

1) I was told one thing and which is not totally true.
2) No one in my family/friends know what NGN is
3) My friends and family do not know whether their number is NGN
4) I don't do a wikepedia on everything in life. I'm not as sad as some people who state I should do that on this posting. How impracticial and get a life to be honest.
5) I don't see where they have stated for the number I dialed I should be charged 51c a minute. I do have and email stating all charges are free to the UK with the exception of the ones listed!

Yes a lesson learned the hard way and an ex-customer (soon to be) of Vonage.

All I keep hearing is THE CUSTOMER IS ALWAYS WRONG, FIND A WAY TO PROVE IT.



Read The Full Thread:

BAD customer service


No it's not. As I said above, the numbering scheme really is quite simple. Furthermore,
- Just had my first billing error, so far $36 plus taxes. Did they care? NOOOOOO
What kind of billing error did you have?
Hi, I phoned a few numbers in the UK which I was told were free. Apparently anyone
If you've lived in the UK that recently I'm surprised you are not aware of the concept
I was going to suggest that maybe they were dialing a cell phone (mobile in the U.K),
No it was not a mobile number. So phoning the UK is a bit of a gamble! I suppose
I would call Vonage back again and talk to someone different. I have called customer
Did you even look on the international rates page? NGN is clearly listed there
Hey great work, I think this is now solved, a lesson learned the hard way.

usa_chris posted "Hi, No need to be rude. I have lived in the UK for 30yrs. I have NEVER HEARD of NGN." on 01/24/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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