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HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing

In The Forum:
Hard Wiring - Installation
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,

In The Forum:
Hard Wiring - Installation
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer

In The Forum:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

In The Forum:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless

In The Forum:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part

In The Forum:
LNP – Local Number Portability
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have

In The Forum:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

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Vonage Hi, No need to be rude. I have lived in the UK for 30yrs. I have NEVER HEARD of NGN.

No need to be rude. I have lived in the UK for 30yrs. I have NEVER HEARD of NGN. Never! Surely thats simple enough to understand.

Thats almost as daft as asking if anyone understand what the Routing transit number on their bank account is. Everyone knows there is one but how many people know the breakdown. I do but I'm in that job.Just because you understand it is obvious for you, not everyone else.

Also the number I have called is not one that is listed in the above as a NGN number!

How on earth is a regular customer supposed to know 1 etc is a landland number I never knew that and where does it say only 1 etc are free. I've even looked where does it say that?

All I'm thinking and hearing here is/are Vonage employees? Sorry if you come across like that but it does sounds that way. Why not learn from this and perhaps make things clearer on the site. If I was on the receiving end of this complaint I would think. This guys sounds reasonable, he is trying to make a point and perhaps it ISN'T clear to the average consumer in the street.

Sorry I don't know everything about everything. Do I have to do a wikipedia on everything I do in life before I proceed. Sorry but that is a total joke!

If I'm told all calls are free except the ones listed then I assume ALL calls are free unless they are listed. It is not listed SO I assume they are free. Perhaps I'm TOO trusting that people selling me this actually know their product and are telling me the truth!

I was told I had to pay the charges as apparently NGN numbers are not free. WHERE does its say that AND what is NGN. I have phoned friends and family no one has heard of NGN. My brothers work at Vodafone and Orange and they do not know what NGN is.

In short.

1) I was told one thing and which is not totally true.
2) No one in my family/friends know what NGN is
3) My friends and family do not know whether their number is NGN
4) I don't do a wikepedia on everything in life. I'm not as sad as some people who state I should do that on this posting. How impracticial and get a life to be honest.
5) I don't see where they have stated for the number I dialed I should be charged 51c a minute. I do have and email stating all charges are free to the UK with the exception of the ones listed!

Yes a lesson learned the hard way and an ex-customer (soon to be) of Vonage.


Read The Full Thread:

BAD customer service

No it's not. As I said above, the numbering scheme really is quite simple. Furthermore,
- Just had my first billing error, so far $36 plus taxes. Did they care? NOOOOOO
What kind of billing error did you have?
Hi, I phoned a few numbers in the UK which I was told were free. Apparently anyone
If you've lived in the UK that recently I'm surprised you are not aware of the concept
I was going to suggest that maybe they were dialing a cell phone (mobile in the U.K),
No it was not a mobile number. So phoning the UK is a bit of a gamble! I suppose
I would call Vonage back again and talk to someone different. I have called customer
Did you even look on the international rates page? NGN is clearly listed there
Hey great work, I think this is now solved, a lesson learned the hard way.

usa_chris posted "Hi, No need to be rude. I have lived in the UK for 30yrs. I have NEVER HEARD of NGN." on 01/23/2007

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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