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Vonage Hi Kevin: I moved over to Vonage from my Verizon service, and my only advice



Hi Kevin:

I moved over to Vonage from my Verizon service, and my only advice would apply no matter who you are moving from:

Take the Vonage service, get a new number from them to get started, and keep your Verizon number active with Verizon until you are absolutely sure you want to finally drop Verizon and keep Vonage full time.

Only then should you port your Verizon number over to Vonage. If you port your Verizon number to Vonage at the start, and then you're not happy with Vonage or have too many technical issues to make it reliable enough for you, it may be very difficult if not impossible to convince Vonage to release your number back to Verizon.

Good luck with Vonage, I had it running in parallel with my Verizon land line for about five months before I took the plunge and disconnected Verizon. My reason for switching was mostly because Verizon had lousy wet underground wiring in my neighborhood and could not give me a timetable for fixing it. My Verizon phone service was constantly noisy or full of static or hum. They kept switching me to free pairs in the main trunk cable, and finally they ran out of free pairs to let me use and said, "it's as good as it gets". At one point they came out and actually tied my phone to my neighbor's pair and took their line out of service in the process.

Knock on wood I haven't had any bad experiences with Vonage aside from the outages that affects pretty much a whole swath of Vonage customers at the same time. There was also that weekend about a year ago when Vonage moved their servers from one place to another in NJ and I had forwarded my Vonage number to the location I travelled to out of state that weekend, and when I returned on Sunday night, I couldn't cancel the forward because their website was still down. According to the overseas customer service rep I spoke to, he couldn't unforward my number either because he said they use an internal version of the same web interface we use to get at our accounts too! Unbelievable.

If Verizon could have given me a good clean landline pair, I think I would still be with them, though. The customer service horror stories I read here give me the willies; thank goodness I haven't had any serious issues yet.



Read The Full Thread:

Switching from Verizon to Vonage any helpful info?????


I am thinking about switching from Verizon to Vonage. Are there any suggestions
Hi Kevin27WV - Welcome to the forum. If you do a search of the forum's postings,
thanks for the helpful information

I appreciate the helpful information on my question as I wasnt having much luck
http://www.vonage-forum.com/ftopic18559.html http://www.vonage-forum.com/ftopic17445.html http://w
addition on this, better browse the original website. its a big help. there's
I obviously know you can go to www.vonage.com and read about VONAGE. I did that
First, you might want to check your tone, second, did you bother to click on the
first, I was talking to che second, yes I did read the links you provided

scoosdad posted "Hi Kevin: I moved over to Vonage from my Verizon service, and my only advice" on 02/24/2007

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