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Lusinvar Posted:

In The Forum:
Hard Wiring - Installation
On Apr 28, 2017 at 03:29:00

Saimonicax Posted:
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In The Forum:
Hard Wiring - Installation
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On Apr 27, 2017 at 20:58:11

Kennetisa Posted:
In The Forum:
Hard Wiring - Installation
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On Apr 27, 2017 at 19:03:24

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
In The Forum:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have

In The Forum:
Hard Wiring - Installation
Vonage behind switch
On Dec 05, 2016 at 06:35:11

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Vonage Hi, Just wanted to give an update on what has happened since my last post. As


Just wanted to give an update on what has happened since my last post.

As you know I received the DLink VWR router - it was defective - as mentioned above.

I called Support and after a looooong time talking with them on various levels - decided to upgrade to the Motorola VT2542. So they charged my account with the difference in price and shipped the router to me.

After a long delay the router finally arrived - however - not one VT2542 reouter but 2. Now here's the interesting part.

The first router - would not allow me to connect to the internet at all. After "much" time working with tech support they gave up on it as defective.

So we decided to use the second of the two they sent..... but it had an invalid MAC address. So again - "much" time in speaking with different levels of support they decided they would send a ticket to the highest level of support to see if the MAC number could be swapped and thus it would work.

I spoke to the tech support in NJ - and they didn't think there should be a problem. It would take about 24-48 hours. OK.

I called teck support in NJ again today - waited 20 minutes to get through - asked about the ticket and was told that it was dropped and marked resolved because there was a balance owing on the account.

The tech person didn't know wht the balance was for - so I explained to him that "yes" there is a balance owing - it is for the upgrade of the new router and Vonage will apply that balance to my credit card on the next billing cycle. All the tech support saw was a balance owing - so they dropped the ticket :)

Having said that - While I was waiting on the tech support to change over the MAC number I test the second of the two routers that was sent only to find out that although this second router will allow me to go on the internet - this router would not "save" the security configuration if the power went of and then returned again.
What would result would be that the wireless router would then reboot as an " unsecure wireless connection." This is not safe.

So - in the end:

1. I am a new customer that is very frustrated.
2. I do not have a free router that was promised to me.
3. I have spent "HOURS" on the phone trying to resolve problems with Vonage's equipment. This mess is taking up too much of my time.
4. I'm planning on calling the Vonage office in the morning and "hopefully" speak to someone who knows what there doing to get this whole mess resolved.

Any suggestions......... ?


Read The Full Thread:

difficulty with DLInk vwr-vd router

Agreed. In the meanwhile, and without regard to the specifics of this problem,
You're correct in your statement in that it's not typical for routers to loose
Hi, I'm a new customer of Vonage. They've sent me the DLink VWR router. I
Thank you to both of you for your answers. I've contacted Vonage and they are
No issues here with the Motorola VT2542 security settings with a power interruption.
I sent you a PM...Check your Inbox.
Hi Darrell_G, Got your PM.... thank you. jwr52
Hi All, Just wanted to give a final update on this thread. Vonage has taken
"But hopefully this router will not lose its security settings when the power

jwr52 posted "Hi, Just wanted to give an update on what has happened since my last post. As" on 06/24/2007

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