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HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing

In The Forum:
Hard Wiring - Installation
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,

In The Forum:
Hard Wiring - Installation
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer

In The Forum:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

In The Forum:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless

In The Forum:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part

In The Forum:
LNP – Local Number Portability
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have

In The Forum:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

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Vonage Hi, Just wanted to give an update on what has happened since my last post. As


Just wanted to give an update on what has happened since my last post.

As you know I received the DLink VWR router - it was defective - as mentioned above.

I called Support and after a looooong time talking with them on various levels - decided to upgrade to the Motorola VT2542. So they charged my account with the difference in price and shipped the router to me.

After a long delay the router finally arrived - however - not one VT2542 reouter but 2. Now here's the interesting part.

The first router - would not allow me to connect to the internet at all. After "much" time working with tech support they gave up on it as defective.

So we decided to use the second of the two they sent..... but it had an invalid MAC address. So again - "much" time in speaking with different levels of support they decided they would send a ticket to the highest level of support to see if the MAC number could be swapped and thus it would work.

I spoke to the tech support in NJ - and they didn't think there should be a problem. It would take about 24-48 hours. OK.

I called teck support in NJ again today - waited 20 minutes to get through - asked about the ticket and was told that it was dropped and marked resolved because there was a balance owing on the account.

The tech person didn't know wht the balance was for - so I explained to him that "yes" there is a balance owing - it is for the upgrade of the new router and Vonage will apply that balance to my credit card on the next billing cycle. All the tech support saw was a balance owing - so they dropped the ticket :)

Having said that - While I was waiting on the tech support to change over the MAC number I test the second of the two routers that was sent only to find out that although this second router will allow me to go on the internet - this router would not "save" the security configuration if the power went of and then returned again.
What would result would be that the wireless router would then reboot as an " unsecure wireless connection." This is not safe.

So - in the end:

1. I am a new customer that is very frustrated.
2. I do not have a free router that was promised to me.
3. I have spent "HOURS" on the phone trying to resolve problems with Vonage's equipment. This mess is taking up too much of my time.
4. I'm planning on calling the Vonage office in the morning and "hopefully" speak to someone who knows what there doing to get this whole mess resolved.

Any suggestions......... ?


Read The Full Thread:

difficulty with DLInk vwr-vd router

Agreed. In the meanwhile, and without regard to the specifics of this problem,
You're correct in your statement in that it's not typical for routers to loose
Hi, I'm a new customer of Vonage. They've sent me the DLink VWR router. I
Thank you to both of you for your answers. I've contacted Vonage and they are
No issues here with the Motorola VT2542 security settings with a power interruption.
I sent you a PM...Check your Inbox.
Hi Darrell_G, Got your PM.... thank you. jwr52
Hi All, Just wanted to give a final update on this thread. Vonage has taken
"But hopefully this router will not lose its security settings when the power

jwr52 posted "Hi, Just wanted to give an update on what has happened since my last post. As" on 06/24/2007

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