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sssscary Posted:
Hi, I realize this
post is old, but I
was just trying to
find out how to
auto delete...
In The Forum:
VoIP Feature Wish List
Topic:
Auto-Delete Voicemail When Forwarded to Email!!
On May 24, 2012 at 08:08:15

sandyj Posted:
The last few days
I've gotten a
couple of calls
from angry people
demanding that...
In The Forum:
Vonage
Topic:
Someone is using my phone number? Hacked?
On May 18, 2012 at 20:07:46

vrtlassit7 Posted:
Can anyone help me
figure out a
solution to create
a virtual
attendant? I own
a small...
In The Forum:
VoIP Feature Wish List
Topic:
Virtual Attendant
On May 18, 2012 at 07:53:07

rodisport Posted:
I have had this
problem for more
than 4 months now
when i call some
one it doesn't...
In The Forum:
Vonage UK
Topic:
no ringing tone
On May 14, 2012 at 18:17:44

js123 Posted:
we already have
vonage device how
can i reactivate
the service and
what is the
procedure....
In The Forum:
Vonage
Topic:
how to reactivate the service
On May 12, 2012 at 14:57:39

dconnor Posted:
A photo would be
helpful....
In The Forum:
Hard Wiring - Installation
Topic:
Problem with home wireup
On May 08, 2012 at 10:47:17

rival Posted:
Thank you! This
was my exact
problem. Outgoing
calls would fail,
incoming calls...
In The Forum:
Vonage
Topic:
Dial tone ok, incoming calls ok, no outgoing calls
On May 03, 2012 at 21:11:35

stevejone Posted:
This is really a
good topic.It
gives a quite
detailed
information about
the jammer...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 03, 2012 at 11:29:58

MiveAmige Posted:
The nature of a
cell phone jammer

By
mobile jammer
(jammer, cell ph...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 02, 2012 at 18:55:02

cotswold Posted:
I spoke to tech
support last night
and was promised a
call back in 10
minutes...the...
In The Forum:
Vonage UK
Topic:
transfered calls to mobile come up as "unknown"
On May 02, 2012 at 03:35:55

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Vonage Hi, Just wanted to give an update on what has happened since my last post. As

Hi,

Just wanted to give an update on what has happened since my last post.

As you know I received the DLink VWR router - it was defective - as mentioned above.

I called Support and after a looooong time talking with them on various levels - decided to upgrade to the Motorola VT2542. So they charged my account with the difference in price and shipped the router to me.

After a long delay the router finally arrived - however - not one VT2542 reouter but 2. Now here's the interesting part.

The first router - would not allow me to connect to the internet at all. After "much" time working with tech support they gave up on it as defective.

So we decided to use the second of the two they sent..... but it had an invalid MAC address. So again - "much" time in speaking with different levels of support they decided they would send a ticket to the highest level of support to see if the MAC number could be swapped and thus it would work.

I spoke to the tech support in NJ - and they didn't think there should be a problem. It would take about 24-48 hours. OK.

I called teck support in NJ again today - waited 20 minutes to get through - asked about the ticket and was told that it was dropped and marked resolved because there was a balance owing on the account.

The tech person didn't know wht the balance was for - so I explained to him that "yes" there is a balance owing - it is for the upgrade of the new router and Vonage will apply that balance to my credit card on the next billing cycle. All the tech support saw was a balance owing - so they dropped the ticket :)

Having said that - While I was waiting on the tech support to change over the MAC number I test the second of the two routers that was sent only to find out that although this second router will allow me to go on the internet - this router would not "save" the security configuration if the power went of and then returned again.
What would result would be that the wireless router would then reboot as an " unsecure wireless connection." This is not safe.

So - in the end:

1. I am a new customer that is very frustrated.
2. I do not have a free router that was promised to me.
3. I have spent "HOURS" on the phone trying to resolve problems with Vonage's equipment. This mess is taking up too much of my time.
4. I'm planning on calling the Vonage office in the morning and "hopefully" speak to someone who knows what there doing to get this whole mess resolved.

Any suggestions......... ?

Frustrated
jwr52

Read The Full Thread:

difficulty with DLInk vwr-vd router

• Agreed. In the meanwhile, and without regard to the specifics of this problem,
• You're correct in your statement in that it's not typical for routers to loose
• Hi, I'm a new customer of Vonage. They've sent me the DLink VWR router. I
• Thank you to both of you for your answers. I've contacted Vonage and they are
• No issues here with the Motorola VT2542 security settings with a power interruption.
• I sent you a PM...Check your Inbox.
• Hi Darrell_G, Got your PM.... thank you. jwr52
• Hi All, Just wanted to give a final update on this thread. Vonage has taken
• "But hopefully this router will not lose its security settings when the power

jwr52 posted "Hi, Just wanted to give an update on what has happened since my last post. As" on 06/24/2007

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