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In The Forum:
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Topic:
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In The Forum:
Hard Wiring - Installation
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Vonage Hi, Just wanted to give an update on what has happened since my last post. As



Hi,

Just wanted to give an update on what has happened since my last post.

As you know I received the DLink VWR router - it was defective - as mentioned above.

I called Support and after a looooong time talking with them on various levels - decided to upgrade to the Motorola VT2542. So they charged my account with the difference in price and shipped the router to me.

After a long delay the router finally arrived - however - not one VT2542 reouter but 2. Now here's the interesting part.

The first router - would not allow me to connect to the internet at all. After "much" time working with tech support they gave up on it as defective.

So we decided to use the second of the two they sent..... but it had an invalid MAC address. So again - "much" time in speaking with different levels of support they decided they would send a ticket to the highest level of support to see if the MAC number could be swapped and thus it would work.

I spoke to the tech support in NJ - and they didn't think there should be a problem. It would take about 24-48 hours. OK.

I called teck support in NJ again today - waited 20 minutes to get through - asked about the ticket and was told that it was dropped and marked resolved because there was a balance owing on the account.

The tech person didn't know wht the balance was for - so I explained to him that "yes" there is a balance owing - it is for the upgrade of the new router and Vonage will apply that balance to my credit card on the next billing cycle. All the tech support saw was a balance owing - so they dropped the ticket :)

Having said that - While I was waiting on the tech support to change over the MAC number I test the second of the two routers that was sent only to find out that although this second router will allow me to go on the internet - this router would not "save" the security configuration if the power went of and then returned again.
What would result would be that the wireless router would then reboot as an " unsecure wireless connection." This is not safe.

So - in the end:

1. I am a new customer that is very frustrated.
2. I do not have a free router that was promised to me.
3. I have spent "HOURS" on the phone trying to resolve problems with Vonage's equipment. This mess is taking up too much of my time.
4. I'm planning on calling the Vonage office in the morning and "hopefully" speak to someone who knows what there doing to get this whole mess resolved.

Any suggestions......... ?


Frustrated
jwr52



Read The Full Thread:

difficulty with DLInk vwr-vd router


Agreed. In the meanwhile, and without regard to the specifics of this problem,
You're correct in your statement in that it's not typical for routers to loose
Hi, I'm a new customer of Vonage. They've sent me the DLink VWR router. I
Thank you to both of you for your answers. I've contacted Vonage and they are
No issues here with the Motorola VT2542 security settings with a power interruption.
I sent you a PM...Check your Inbox.
Hi Darrell_G, Got your PM.... thank you. jwr52
Hi All, Just wanted to give a final update on this thread. Vonage has taken
"But hopefully this router will not lose its security settings when the power

jwr52 posted "Hi, Just wanted to give an update on what has happened since my last post. As" on 06/24/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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