Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Sobfrody Posted:
The lawsuit says
West’s lawyers
acknowledged the
sampling happened
when they
...

In The Forum:
Vonage
Topic:
Kanye West Joins Huge Sean At Powerhouse 2016, Performs &quo
On Jun 24, 2017 at 11:05:31

RobertBag Posted:
http://www.gagprin
cess.com/this-sass
y-dog-doesnt-waste
-time-this-summer/
...

In The Forum:
Vonage
Topic:
Evolutions Of Famous Actors And Characters
On Jun 24, 2017 at 06:40:00

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 04:15:34

Sobfrody Posted:
The fancy footwear
additional a touch
of glamour to the
laid back outfit,
consisting
...

In The Forum:
Hard Wiring - Installation
Topic:
Kylie Jenner Ditches Bra in Oversized T-Shirt Look, Rocks Co
On Jun 24, 2017 at 03:10:25

Sobfrody Posted:
In addition, she
snapped her
outfit, which was
dark, brooding and
plain spooky
...

In The Forum:
Hard Wiring - Installation
Topic:
Kris Jenner Once Referred to as Marcia Clark About Seei
On Jun 23, 2017 at 23:12:38

Sobfrody Posted:
Just weeks after
she was held up at
gunpoint in her
Paris hotel area,
Kim Kardashian
...

In The Forum:
Vonage
Topic:
Every outfit Kylie Jenner wore at New York Fashion Week 2016
On Jun 23, 2017 at 17:49:05

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 01:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 12:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 05:42:50


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews

Vonage Hi, I was hoping someone on here might be able to lend me some assistance. I



Hi,

I was hoping someone on here might be able to lend me some assistance. I have a client that I set up Vonage for (it's a small company - 2 people - sharing an office with a larger office and they were previously using the larger office's telephones and network) in order to expand to 2 lines and save some money. I arranged to get them 2 business lines with Vonage (plus a free fax line) and 2 Vonage adapters (one adapter for both the fax and one of the business lines and the other adapter for a secondary business line / line for the assistant). Initially, they were using Vonage on a shared T1 line and they had issues with call quality (such as momentary, sporadic drops in the call on their end throughout the day). I then arranged to have Verizon install DSL (768K up / 3 MB down) service for them and moved their entire network over to the DSL line. Aside from using Vonage on the DSL line, they do normal business activity on it (email, web browsing, etc.) as well as usually maintain an outbound VPN connection to another site for most of the day. However, I didn't think this would eat up enough of the bandwidth to cause problems with Vonage, and figured they'd have plenty to solve the existing issues they were having using Vonage on the shared T1 line.

Unfortunately, this doesn't seem to be the case. The client is still reporting that they are experiencing call quality issues with Vonage, especially more in the afternoon although its sporadic and seems to occur almost randomly. However, when they do occur, the quality is so poor (drops throughout the conversation, lags, etc.) that they have to disconnect and then redial the other party.

The network is set up as follows:
DSL -> Netgear Wireless Router running DD-WRT ->
Patch Panel -> Jack in office -> Linksys 5-port Switch ->
Vonage Adapter ->
Phone
Fax Machine
Computer #1
QNAP TS-101 NAS Device
Wireless Connection to Netgear WGPS606 -> Linksys 5-port Switch ->
Computer acting as File Server (running FreeNAS)
Computer #2
Vonage Adapter ->
Assistant's Phone

I would imagine that there would be more problems with the wireless connection Vonage adapter, but it seems there are many issues with the wired connection Vonage adapter (to be fair, the wired connection Vonage phone is the one used more often, so more problems would be noticed, but there still shouldn't be any problems at all!).

I ran PingPlotter on Computer #1 above (which is plugged into the same 5-port switch as the Vonage adapter) and it showed an average in the 70's, although there were times when I got different results when the Vonage line was being used. For instance, I believe there was a call being made between sometime around 4:47 PM, and here are the PintPlotter stats for around that time:

"7/17/2009 4:45:48 PM",0,22,22,24,24,25,71,71,70,71,70,70,70
"7/17/2009 4:46:03 PM",0,33,23,25,24,25,71,71,70,71,70,70,70
"7/17/2009 4:46:18 PM",0,228,196,164,174,278,290,260,227,193,180,169,182
"7/17/2009 4:46:33 PM",0,216,227,196,164,175,194,160,126,227,192,292,305
"7/17/2009 4:46:48 PM",0,51,147,244,206,257,271,226,232,243,243,209,169
"7/17/2009 4:47:03 PM",0,173,140,107,81,49,200,168,223,192,200,190,143
"7/17/2009 4:47:18 PM",0,24,25,26,26,77,73,73,242,208,174,154,103
"7/17/2009 4:47:33 PM",0,66,28,25,124,85,137,150,150,118,78,70,174
"7/17/2009 4:47:48 PM",0,112,71,34,24,127,136,142,148,110,91,70,71
"7/17/2009 4:48:03 PM",0,138,330,300,261,224,234,198,163,124,84,74,71
"7/17/2009 4:48:18 PM",0,22,23,24,24,25,71,70,71,71,70,70,71
"7/17/2009 4:48:33 PM",0,109,171,134,95,56,71,73,71,70,232,191,156
"7/17/2009 4:48:48 PM",0,27,22,25,24,24,71,71,71,71,70,70,71
"7/17/2009 4:49:03 PM",0,24,23,34,26,25,71,70,72,220,183,146,108
"7/17/2009 4:49:18 PM",0,35,26,25,24,25,71,71,70,71,70,78,71
"7/17/2009 4:49:33 PM",0,22,23,190,152,117,126,87,72,70,93,278,212
"7/17/2009 4:49:48 PM",0,22,22,24,65,166,173,134,95,71,70,70,71
"7/17/2009 4:50:03 PM",0,22,23,25,24,25,71,71,211,172,133,92,74

Another one was apparently made at 4:38 PM, and here are the PingPlotter stats for around that time:

"7/17/2009 4:36:48 PM",0,22,22,24,24,25,71,101,219,180,140,101,70
"7/17/2009 4:37:03 PM",0,22,22,198,159,120,128,88,71,72,71,70,71
"7/17/2009 4:37:18 PM",0,112,74,37,24,25,70,232,192,154,114,75,70
"7/17/2009 4:37:33 PM",0,22,22,24,31,205,162,129,94,71,108,236,72
"7/17/2009 4:37:48 PM",0,24,25,26,26,27,73,237,203,170,152,119,85
"7/17/2009 4:38:03 PM",0,54,22,24,24,25,71,230,191,152,111,71,70
"7/17/2009 4:38:18 PM",0,22,22,24,29,24,71,70,71,71,70,70,70
"7/17/2009 4:38:33 PM",0,53,36,24,24,30,221,188,158,125,111,94,71
"7/17/2009 4:38:48 PM",0,23,23,96,24,25,71,70,70,88,93,70,71
"7/17/2009 4:39:03 PM",0,22,22,26,33,24,71,70,82,71,70,101,83
"7/17/2009 4:39:18 PM",0,22,22,24,24,25,71,70,71,122,86,70,70
"7/17/2009 4:39:33 PM",0,22,22,25,25,25,221,187,153,118,85,72,71
"7/17/2009 4:39:48 PM",0,109,76,45,24,25,71,226,192,160,126,93,70
"7/17/2009 4:40:03 PM",0,22,22,24,24,25,71,72,71,71,70,70,71
"7/17/2009 4:40:18 PM",0,22,22,24,187,154,166,132,97,71,70,70,234
"7/17/2009 4:40:33 PM",0,23,24,140,27,28,73,73,73,72,72,72,72

I honestly don't know how to proceed at this point. Is this an issue with Verizon, with Vonage, with my network layout or wiring, or something else? Should I attempt to lower the call quality bandwidth via Vonage's control panel (I believe I can do that somewhere - maybe via their online web interface)? Is it possible it's a bad adapter? Is there something else I can try? Any help is greatly appreciated, as the client is getting extremely frustrated and I want to do whatever I can to assist them and resolve this issue. Any help is greatly appreciated!! Thanks!



Read The Full Thread:

Poor Call Quality & Sporadic Issues with Business Lines


First, I am not completely familiar with PingPlotter but I'm going to assume those
Yup, I believe that's what those #'s are (although I'm not that familiar with the
Also, what priority should I set the RTP protocol too (i.e. premium, exempt, express,
A ping measures the round trip time to an internet host and back so the time to from
Trekloger - thanks for all the info. So, if the jitter is what's causing the issue,
So after making the changes, it seems as if the Vonage adapter that is wired seems

mbressman posted "Hi, I was hoping someone on here might be able to lend me some assistance. I" on 07/19/2009

Vonage Service Plans


Vonage VoIP Members
Members List Members
New ericafx16
New Today 12
Yesterday 4
Total 100918

Who Is On Site
Visitors 206
Members 1
Total 207


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value:
Change:   
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 2.03 Seconds and 303 Pages In The Last 60 Seconds
The Vonage VoIP Forum