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Vonage Hi, I was a Vonage customer for a year and had nothing but trouble. When I signed
Hi, I was a Vonage customer for a year and had nothing but trouble. When I signed up I was promised a $100 rebate for buying the router and signing up,and also my same phone number. After many hours on the phone I finally gave up on getting either. The initial sales reps promised me anything to get me to sign up and when I did call for help I kept getting passed on or an a few occasions hung up on. I went to 3 independent sites to test my connection for viop and all 3 said my connection was great. My vonage phone was terrible, static and dropped calls. They wanted an additional $10+ to give me a local number which they promised in the 1st place. Vonage lied to me from the beginning and were no help at all. When I did call to cancel my service it took 45 minutes on the phone, I work 12 hour days and I have to spend 45 minutes just to cancel my service? The guy was polite, but kept trying to get me to not cancel my phone and switch to another plan or have me talk to their tec department. I requested 8-10 times for a end of service and finally after telling him I would write a bad review online he agreed. Do you get that, he agreed to stop letting me spend my own money. Crazy. Then to boot, last year I was told it was a $30 cancellation fee, another vonage lie-it was $42. The guy then had the nerve to ask me if I wanted to recommend vonage to anyone I knew. Can you believe that? Bottom line, vonage is a terrible voip and vonage customer service is even worse. Vonage has no respect for their customers wishes and they will lie to you and ignore trying to really help you. Has anyone else had any similar experiences???
Read The Full Thread: TERRIBLE SERVICE-ANYONE ELSE?
• Sorry to hear that you had problems. My experience with Vonage has been nothing
• :roll: :roll: :roll: :roll:
• My phone service with Vonage has also been exceptional. Whenever I've had an issue,
• Before I got Vonage, I checked the VOIP speed test. All were exceptional.
When
• I have had good customer service and really like the Vonage service. Overall very
• Hi, I can cede the point on the isp, but not on all the run around and bad service and
• Not sure if I should bother. But I don't ever remember the cancellation fee ever
• Vonage is working GREAT for me !
PSJ aka Marc
.
• Well put!
bobmakita posted "Hi, I was a Vonage customer for a year and had nothing but trouble. When I signed" on 04/01/2008 |
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