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Vonage Hi, I've had Vonage since nearly the inception. With rarely an issue. Last



Hi,

I've had Vonage since nearly the inception. With rarely an issue. Last fall I added another line to the service. Now and again during the day while using the second line, the volume of the person I am speaking with drops considerably - they can hear me but I can not hear them - so much so that I have to call them back on another line...usually my mobile.

Here is what I have: A Toshiba PCX2500 Cable Modem, with the Vonage supplied Motorola VT1005V Voice box. The cat5 is connected directly to the voice box, then from the voice box to the D-Link router. So I shouldn't have a firewall issue, nor a router issue as the router is after the voice box. This is the way Vonage had me set the system up when I phoned to report this issue. Previously the wiring was from the modem, to router then to the voice box. My issue has happened both ways.

I have run the speed test provided on this site, which is pretty nice. It says my call quality is in the 90% range one time and 53% another. Obviously the line is not consistent. Download Speed is 2.6mmbps (T2 speed)and upload is 435kbps (satellite speed). The system also says I should be able to support 4 lines...well - it seems to me 2 lines is too much. When I get these drops in volume, I am in the house alone - it's just me and 2 pc's. Are cable is Comcast...

Any suggestions would be appreciated! And sorry if this issue has been covered many times - but I could not find it anywhere.

Thanks-

BJ



Read The Full Thread:

Calls cutting out


Everyone I talk to complains that my calls keep cutting in and out. I have ripped
Please post the technical details listed in the sticky message at the top of the
is this on incoming & outgoing calls? by cutting out do you mean the people
as Steve has suggested, if you run the voip speed tests on this website and also
Thanks for the info. I just found the speed tests your refering to and I will be tryin
Location: Baltimore MD ISP: Comcast Upload: 369,008bps Download:5,976,688bps Modem:
MP6365, we really need the detailed results of the tests. Look on the advanced
I am also experiencing the identical problem with choppy audio. I am also in Baltimore
Detailed Results: testyourvoip.com #1 MOS Analysis From You TO Boston Media

bj021 posted "Hi, I've had Vonage since nearly the inception. With rarely an issue. Last" on 01/07/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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