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Vonage Hi, I've been using Vonage for about two weeks now, and after the initial (greuling)



Hi,
I've been using Vonage for about two weeks now, and after the initial (greuling) setup the phone system was working perfectly. Starting about three days ago, however, the Motorola device would cut out while idling and (as happened a couple times) during a conversation. When this happens I lose my internet connection. I've tried rebooting both the cable modem and the Motorola device, and every possible combination thereof. As hinted above, I had some initial problems installing the device, and was forced to assign a static IP address on the WAN port. DHCP Server/NAT is enabled, and the MAC address has been configured to the physical address of my computer. I've had the DMZ box both checked and unchecked, and it seems to have no effect on the service.
The setup of the Motorola device is the standard single computer setup, going from coaxle cable, to cable modem, to Motorola device, then splitting to the computer and phone respectively. No routers (aside from the Motorola device itself) are used.
I'm not sure if the PC configuration is necessary in solving this problem, but I'm running WinXP service pack 1, and I do have a software firewall operating (Zone Alarm). I'm reasonably sure this doesn't have anything to do with the operation of the phone, however, since I've had Zone Alarm running the entire time I've had the phone system, and have made no changed in its configuration.
After a while on the phone with tech support, I've managed to stop the Motorola device from disconnecting (they changed the server I connect to, and put me on debug mode), however the phone conversations still cut out. (Changing the quality settings of conversations yeilded no audible results one way or the another).
I think that's everything. If anyone has any suggestions I would greatly appreciate it. If I've missed some important information which would help in solving this then I'll be only too happy to post the missing info. Thanks to anyone who took the time to read this. :)
Cheers,
rabidoverlord



Read The Full Thread:

Conversations cutting out


I can't see how the Moto ATA could knock you offline, more likely the other way around.
Hi, In reply to the posts I'm not using a cordless phone, and I've tested it on
When you say you "lose Internet access," I assume you mean you can't see the web
Moto: I changed phones (still corded)...didn't have to wait a couple days though...first
Gotcha. Sorry I missed that above. Sounds like you have some flaky hardware,
Moto: Thanks...that's a lot more detailed than I was expecting...if the next
Hi, If anyone is having the same problems I've described, try this: Manually

rabidoverlord posted "Hi, I've been using Vonage for about two weeks now, and after the initial (greuling)" on 05/07/2004

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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