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Vonage Hi, I've been a Vonage customer for about 1 yr. I have the Cisco 186. Saturday



Hi,
I've been a Vonage customer for about 1 yr. I have the Cisco 186.
Saturday I was helping my father install Vonage. He got a Motorola Vt1000.

We could talk on the phone via Vonage, but we could not access the internet from his computer.

We spent 2 hrs on the phone with the first level of tech support then another 2 hours with a 2nd level guy. Both were stumped as was I.

We could ping the WAN port of the Motorola box, access the Motorola admin, but could not ping anything on the internet or see any web sites. If I bypassed the Motorola box, seeing the net was no problem.

Bad WAN wire... We were talking on the Vonage phone so the WAN connection was obviously OK.

Reading other posts, the two-queue discussion, makes it sound like the PC queue was in the Mot box was busted.

The 2nd level tech suggested we ad a router. We were going to do this anyway.

Question:

When you use the Mot box behind a 4 port wireless router like the Dlink DI-514, do you have the Mot box WAN port connected to one of the 4 wired lan ports and the PC(s) connected to the other DI-514 wired port(s). The PC port of the Mot box is left open?

Or, do you connect the PC port of the Mot box to the DI-514 leaving the WAN port open?

Or, something else?

The Cisco only has one LAN hole making things easier.

Thanks,
Barry.



Read The Full Thread:

spent 6 hours


Use the WAN port to plug into your router. Also, I've had better luck using a static
Hello, Thanks for the replies. Both the first level Vonage tech and 2nd
2nd the opinion - your MOT box is defective.

canalrun posted "Hi, I've been a Vonage customer for about 1 yr. I have the Cisco 186. Saturday" on 05/02/2004

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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