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mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

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Vonage Hi. I subscribed to Vonage on 13 March, attracted by the price :) It was working

Hi. I subscribed to Vonage on 13 March, attracted by the price :) It was working great, so I decided to cancel my landline. Incidently my landline is from the same company that provides my DSL, as is usually the case. However, shortly after cancelling my landline, my Vonage suddenly became virtually unusable. It's irrelevant if I initiate the call or someone calls me, they can always hear me crystal clear, but I get severe chop and can't hardly hear them at all. To make matters worse, it's intermittent, so it's tough to trouble shoot. When it's good, it's great, crystal clear, no static, so I know it's a digital loss, not an analog interference problem. When the connection is good, it doesn't usually last more than 10 minutes before I get severe chop on the receive (downloaded) audio, but again the transmit (uploaded) audio is always 100% clear. My DSL service is 384/384 (or least is supposed to be).

My network set-up is:
-Panaway/Thomson SpeedTouch 546 DSL Modem (DHCP, not PPPoE)
-Motorola VT2142 Vonage Telephone Adapter
-D-Link 714P+ Wireless Router
-Home Wiring
-Memorex MPH6928 900MHz Cordless Phone

I don't think it's a LAN QoS issue because the router is after the phone adapter, and I still have the problem even if I turn the router off. I do think the ISP QOS is a contributing factor, here's my test results:

Speed test statistics
Download speed: 170976 bps
Upload speed: 163200 bps
Quality of service: 30 %
Download test type: socket
Upload test type: socket
Maximum download pause: 568 ms
Average download pause: 192 ms
Minimum round trip time to server: 138 ms
Average round trip time to server: 226 ms

Voip test statistics
Jitter: you -> server: 5.4 ms
Jitter: server -> you: 9.5 ms
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 2
Estimated MOS score: 3.9

I've done all the suggested things from the Vonage site, such as reduce my bandwidth to 30 kbps. I normally get about 300 kbps and still have the problem, even though the above test shows about 170 (particularly bad tonight I guess). I've ensured separation of devices, my house wire is disconnected at the demarc, etc.

I even went so far as to conduct a trace route with these results:
Tracing route to []
over a maximum of 30 hops:
1 3 ms 3 ms 3 ms
2 3 ms 3 ms 4 ms mygateway1.Motorola []
3 30 ms 99 ms 99 ms pannaway.lan []
4 59 ms 59 ms 59 ms
5 124 ms 59 ms 83 ms
6 61 ms 59 ms 59 ms
7 72 ms 71 ms 75 ms
8 85 ms 82 ms 83 ms GigE5-2.GW4.DET5.ALTER.NET []
9 91 ms 91 ms 83 ms []
10 97 ms 91 ms 86 ms []
11 90 ms 83 ms 91 ms []
12 99 ms 99 ms 87 ms
13 107 ms 87 ms 99 ms []
14 137 ms 135 ms 135 ms []
15 226 ms 227 ms 231 ms []
16 259 ms 267 ms 511 ms
17 145 ms 151 ms 140 ms [
18 148 ms 143 ms 138 ms []
19 148 ms 139 ms 139 ms []
Trace complete.

Based on the bad return times and the QOS, I contacted my ISP and they basically told me that the problem was outside of their network and therefore outside of their control. I don't tend to believe this. Any suggestions on this problem and possibly make me sound smarter when trying to argue with my ISP and not get snowed by them?

(sorry for the long post, I figured more info was better for troubleshooting).

Read The Full Thread:

Poor DSL QOS% and Bad incoming audio

Yes, your latency is pretty awful there. Well, to start hop 3 appears to be your
First off - WOW! Excellent research! (round of applause). Second, xcrunxc
Yeah, don't feel bad, I have those same suspicions... ;) Anyway, I originally
I don't think simplifying things will necessarily help your problem, but at least
Ok, just to keep a baseline, here's my test results tonight before I changed anything: test
I'm voting with you - the Panaway either is bad, has been deliberately mistuned,

Dave_MI posted "Hi. I subscribed to Vonage on 13 March, attracted by the price :) It was working" on 04/20/2007

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