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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
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took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
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Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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Vonage Hi. I subscribed to Vonage on 13 March, attracted by the price :) It was working



Hi. I subscribed to Vonage on 13 March, attracted by the price :) It was working great, so I decided to cancel my landline. Incidently my landline is from the same company that provides my DSL, as is usually the case. However, shortly after cancelling my landline, my Vonage suddenly became virtually unusable. It's irrelevant if I initiate the call or someone calls me, they can always hear me crystal clear, but I get severe chop and can't hardly hear them at all. To make matters worse, it's intermittent, so it's tough to trouble shoot. When it's good, it's great, crystal clear, no static, so I know it's a digital loss, not an analog interference problem. When the connection is good, it doesn't usually last more than 10 minutes before I get severe chop on the receive (downloaded) audio, but again the transmit (uploaded) audio is always 100% clear. My DSL service is 384/384 (or least is supposed to be).

My network set-up is:
-Panaway/Thomson SpeedTouch 546 DSL Modem (DHCP, not PPPoE)
-Motorola VT2142 Vonage Telephone Adapter
-D-Link 714P+ Wireless Router
-Home Wiring
-Memorex MPH6928 900MHz Cordless Phone

I don't think it's a LAN QoS issue because the router is after the phone adapter, and I still have the problem even if I turn the router off. I do think the ISP QOS is a contributing factor, here's my test results:

Speed test statistics
-
Download speed: 170976 bps
Upload speed: 163200 bps
Quality of service: 30 %
Download test type: socket
Upload test type: socket
Maximum download pause: 568 ms
Average download pause: 192 ms
Minimum round trip time to server: 138 ms
Average round trip time to server: 226 ms

Voip test statistics
-
Jitter: you -> server: 5.4 ms
Jitter: server -> you: 9.5 ms
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 2
Estimated MOS score: 3.9

I've done all the suggested things from the Vonage site, such as reduce my bandwidth to 30 kbps. I normally get about 300 kbps and still have the problem, even though the above test shows about 170 (particularly bad tonight I guess). I've ensured separation of devices, my house wire is disconnected at the demarc, etc.

I even went so far as to conduct a trace route with these results:
Tracing route to yahoo.com [66.94.234.13]
over a maximum of 30 hops:
1 3 ms 3 ms 3 ms 192.168.0.1
2 3 ms 3 ms 4 ms mygateway1.Motorola [192.168.16.1]
3 30 ms 99 ms 99 ms pannaway.lan [192.168.125.1]
4 59 ms 59 ms 59 ms 10.45.65.1
5 124 ms 59 ms 83 ms 10.45.250.1
6 61 ms 59 ms 59 ms 209.165.254.254
7 72 ms 71 ms 75 ms 209.165.240.21
8 85 ms 82 ms 83 ms GigE5-2.GW4.DET5.ALTER.NET [157.130.98.37]
9 91 ms 91 ms 83 ms 500.at-6-3-0.CL2.DET5.ALTER.NET [152.63.27.106]
10 97 ms 91 ms 86 ms 0.so-5-0-0.XL2.CHI13.ALTER.NET [152.63.64.14]
11 90 ms 83 ms 91 ms 0.so-7-0-0.BR2.CHI13.ALTER.NET [152.63.73.29]
12 99 ms 99 ms 87 ms 204.255.168.118
13 107 ms 87 ms 99 ms ae-1-53.bbr1.Chicago1.Level3.net [4.68.101.65]
14 137 ms 135 ms 135 ms as-1-0.bbr2.SanJose1.Level3.net [64.159.0.242]
15 226 ms 227 ms 231 ms ae-23-56.car3.SanJose1.Level3.net [4.68.123.173]
16 259 ms 267 ms 511 ms 4.71.112.14
17 145 ms 151 ms 140 ms ge-3-0-0-p261.msr1.scd.yahoo.com [216.115.106.18
7]
18 148 ms 143 ms 138 ms ten-2-3-bas2.scd.yahoo.com [66.218.82.223]
19 148 ms 139 ms 139 ms yahoo.com [66.94.234.13]
Trace complete.

Based on the bad return times and the QOS, I contacted my ISP and they basically told me that the problem was outside of their network and therefore outside of their control. I don't tend to believe this. Any suggestions on this problem and possibly make me sound smarter when trying to argue with my ISP and not get snowed by them?

Thanks,
Dave.
(sorry for the long post, I figured more info was better for troubleshooting).



Read The Full Thread:

Poor DSL QOS% and Bad incoming audio


Yes, your latency is pretty awful there. Well, to start hop 3 appears to be your
First off - WOW! Excellent research! (round of applause). Second, xcrunxc
Yeah, don't feel bad, I have those same suspicions... ;) Anyway, I originally
I don't think simplifying things will necessarily help your problem, but at least
Ok, just to keep a baseline, here's my test results tonight before I changed anything: test
I'm voting with you - the Panaway either is bad, has been deliberately mistuned,

Dave_MI posted "Hi. I subscribed to Vonage on 13 March, attracted by the price :) It was working" on 04/19/2007

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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