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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage Hi I live in the West End. I switched over to Vonage on Feb. 7th and had been on



Hi

I live in the West End. I switched over to Vonage on Feb. 7th and had been on DSL.

On the day I switched over l hooked up everything and the Vonage service worked just fine. I couldn't' tell the difference. I made a few test calls and then, unexpectedly my DSL service dropped. It took me all week to get it up and running again.

While I can't prove anything, I've read posts on the Vonage main board about ISP's restricting Voip access to their networks. I suspected at first that this is why I lost DSL service on Feb 07th and again on the 14th. I may never know why. I don't know and I have not researched this, but Telus may have some sort of a Voip or similar policy.

I've had a bit of history with Telus over the last few years and already knew what to expect from their brand of Customer Service. After taking to Telus technical support that day I decided to get cable since I didn't need my landline, the DSL or a headache.

There's a speed test on the side bar, just above member services. I love that tool, use it. For me, the most important part of the feedback is the QOS rating. If it's low, below 30%, I can expect poor call quality. There are other variables, but for me this was a big one.

I signed up for Shaw Extreme. The offered us the first month free. WIth Shaw, they advertise download speeds of "Up to 5 Mbps", they don't advertise any download speeds on any of their other packages, at least that I saw. On the flip side, they don't guarantee any minimum service levels either.

My first several tries making a call with Vonage on Shaw were disappointing. I experienced dropped calls and poor call quality in general.

I ran the speed test over several days while I scrambled to get Telus back. With Shaw, in my building and in this area, the signal is inconsistent. It's high sometimes during low demand periods, and lower during the evening when demand is high. I've never seen speeds even close to 5Mbps, always under 2. The QOS is always quite low, between 30% and 13%, and to be fair, it was 50% the other day. Shaw has a speed test, I don't recommend using it because the readings are not as detailed and the results are geared towards making you believe you have a great connection. Something that may or may not be true.

Telus began offering Naked or Dry DSL last month. This I found out when I called to cancel all my services. You can have DSL without the phone line. You need to contact Telus Internet and talk to Billing, not Sales. The monthly charge is higher, but if you have a cell phone with Telus Mobility they will give you a $15 monthly Mobility Credit. Overall the monthly rate without the credit is DSL service plus a portion, more than a third of what you for paying for a Residential line. Not really much of a savings after you add in your single line Vonage service, except Basic 500 with Vonage is feature rich compared to basic Telus.

Where I live, the Telus signal is very stable. The QOS is always the same, either 98% or 99%. The download and upload speeds are always in the same range. Shaw's reading are all over, most times just slightly higher those of Telus.

My headache with Telus started Feb 7th and I just got my service back on March 17th, I am still working out the billing with them. They are promising me a rate including tax of $43.26, this is after my Mobility Credit. I also forgot to mention that when I was offered Dry DSL, on Feb 14th I was supposed to only have a DSL signal, but they cut-off everything, Again I had made several Vonage calls just prior to the service being disconnected. It was a real headache dealing with Telus and after three days of calling them I gave up and took some time to cool off (1 month). I then emailed their customer relations dept. in Calgary. The agent there jumped right on it everything. He was amazed at what was going on. There's a lot more to the story, but it's not relevant to you your question.

In a nut shell, it depends on where you live. One provider may provide better service, they may both be the same. I would suggest trying the Vonage Speed test during different times of the day if you can, and over a week, to see who provides you with the better signal in your area. This may help you to determine which service better meets your overall needs in the end. Keep in mind that not everyone has problems with Telus or Shaw.

All the best



Read The Full Thread:

Vonage and Shaw experience?


Does anyone here with Vonage using Shaw cable in BC? How's your experience? I'll
Where I live in Gatineau, Quebec - I'm with Videotron, which is Quebec's largest
Darkev, How much do you pay for your cable service? Is it in a bundle? I'm

odinyvr, Thanks for sharing your experience. That was very informative.
I have Shaw and I live in Burnaby. My Vonage service has been good with no problems.
I'm not clear on what Telus is doing. My understanding is that Telus is offering
I'm in east Richmond, and I have both Vonage and Primus VoIP (I'm trying out Vonage).
That would definitely make a big difference with your line quality. You need to

odinyvr posted "Hi I live in the West End. I switched over to Vonage on Feb. 7th and had been on" on 03/26/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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