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Vonage Hi, I have been using Vonage for more than 6 months without significant issues.



Hi,

I have been using Vonage for more than 6 months without significant issues. But today morning, while I was on the call, my line got abruptly disconnected and so did my Internet service. After rebooting the modem and router, my Internet was back but my phones have stopped working. There is no dial tone. The phone lights are not showing up and two Ethernet Lights are blinking. My internet service is working without any issue. These are the details.

1. Your location Edison, NJ
2. Your ISP name and type : Optimum Online-Cable
3. Upload speeds : 6.99 Mbps
Download Speed 0.17 Mbps
4. Modem make and model : Motorola SB5100
5. Type of Vonage adapter used : RT31P2
6. Setup of Network ie Cable Modem->Vonage Adapter->PC
7. Issue you are experiencing ie dropped calls, choppy audio etc : No dial tone
8. DETAILED results from www.testyourvoip.com with a test call to Boston.

MOS 3.5 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 38.9%
Latency 0.00 0.0%
Packet Discards 0.90 61.1%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 109 ms
Packet Discards 3.6%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 80 ms
Burst Loss

Jitter Min: 0 ms
Avg: 4 ms
Max: 64 ms

Signaling Quality Post-Dial Delay 50 ms
Call Setup Time 80 ms
Media Delay 220 ms




Media Quality MOS 4.3 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 82.6%
Latency 0.00 0.0%
Packet Discards 0.12 17.4%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 109 ms
Packet Discards 0.8%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 40 ms
Max: 60 ms
Random Loss

Jitter Min: 0 ms
Avg: 4 ms
Max: 50 ms

Signaling Quality Post-Pickup Delay 152 ms
Call Setup Time 136 ms
Media Delay 187 ms

This is all I have tried out so far. Powering on and off the adapter. Please let me know any additional info you need.

Any help is more than appreciated!!



Read The Full Thread:

No Dial Tone and Phone Lights are Gone on RT31P2


I think you should try shutting it all down (Cable Modem, Adapter, and PC's) and
Tried what you suggested "should try shutting it all down (Cable Modem, Adapter,
Provisioning is basically when the adapter reaches out to Vonage and says, "Hello
I got the download and upload speed reversed! It should read the other way round.
No other way to reboot besides that, I'm afraid. Try logging into the device. Dump
I'm having the same problem... when I click the link I don't even have a phone tab?
Pump, are you sure that's the IP address of YOUR adapter? Is that the one you normally
Yep that's the same IP address! Where is this "phone" tab located??? All I
Ok, I'm an idiot. Click on Voice and it'll tell you if the line provisioning is ok

bappida69 posted "Hi, I have been using Vonage for more than 6 months without significant issues." on 05/04/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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