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Vonage Hi, I have been having trouble with my Comcast/Vonage combo (in Little Rock,



Hi,

I have been having trouble with my Comcast/Vonage combo (in Little Rock, AR) similar to what is described in the early portions of this thread for a couple of weeks now, and they are getting progressively worse.

I am using a Linksys cable modem, with a Linksys WRT54GS router. The Cisco ATA (which I've had since December of 2002) is plugged directly into the WRT54GS. Line 1 on the ATA is plugged directly into a panasonic 2-line cordless phone system. Line 2 on the Cisco ATA is a number that I ported from SBC, and I have a cable from the ATA to a splitter, and the split line goes into the panasonic 2-line system and into a wall jack, and the house wiring is disconnected from the Telco network (I've been disconnected from SBC since october of 2005).

I personally don't use the phone very much, but my wife does. She has been complaining of choppy voice quality for a couple of weeks, and more recently she has had dropped calls. Occasionally the party on the other end reports that her voice will disappear for a few seconds, then get "caught up" as if it were a tape being played at an increased speed.

Calls to comcast have been unhelpful so far. I have not escalated the case yet. Past dealings with Comcast have led me to try to solve issues myself first, since they will try to place blame on anything they see as non-standard (the WRT54GS, or the Vonage equipment, etc).

I have Sveasoft Talisman firmware on my WRT54GS, and have implemented QOS on that box, giving the Vonage ATA highest priority, above everything else on the network. This does not seem to have any effect. Generally when my wife is using the phone there is little other activity on the local network.

What I'm really looking for is a summary of this thread, with the latest info and most effective troubleshooting tools and techniques, and any other helpful info. It's very hard to slog through 36 pages to find the good stuff and weed out all of the information that has been outdated or replaced with better info.



Read The Full Thread:

Comcast vs. Vonage


ok, thank you CyberCSI for ur link. It seems you're very knowledgeable about networking
I'm seeing the exact same thing. Seems to be losing that last hop before it gets
And here we go again............
I am no believer in conspiracies, but having seen two episodes of Vonage issues
Well, Comcast is doing their own VoIP service in some areas now.... considering
(As I shudder contemplating the impending buy out of my most excellent ISP by Comcast)... I
I know ISPs like to provide that "bandwidth hog" argument, but in reality, does
Well, you're right of course, it's a low use compared to those... except that it
I will call my local comcast now and ask if they offer voip.. as they did not in my
somethings is going on... Before when I called comcast I always got the same

pvn posted "Hi, I have been having trouble with my Comcast/Vonage combo (in Little Rock," on 04/26/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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