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Vonage Hi :) I am experiencing a similar problem therefore I thought I would post



Hi :)

I am experiencing a similar problem therefore I thought I would post here and see if it generates some response and hopefully some help.

I am a very happy Vonage home user [happy because of the extremely great rates and service features that Vonage provides].

However, I am having some audio problems with my Vonage home phone.

When people call me, they often complain that the audio quality is low, sometimes choppy, echoes when they speak, and that they sometimes hear other conversations/music etc. I have also once or twice picked up audio difficulties on my end as well. I have even heard other people talking on the phone [they apperently couldn't hear us].

I am just opening a new business where I simply cannot have these types of difficulties for both legal and customer services reasons but I absolutely adore Vonage's options/services/prices.

My alternative is going with SBC which probably means that I will have DSL instead of Cable internet access [and I personally have found that Cable seems much faster] and with their phone service which I expect will likely charge me higher prices/rates and charge me more or seperately for less functionality/services.

I have looked up this problem here in the forums and have gotten some tips that I will try:

1. If I have a certified DOCSIS 2.0 modem or not [however, there has been debate on this point in the forums on whether or not this is required or helpful for higher audio quality]. Any helpful input about this would be appreciated.

2. Turning off bandwidth saver. [I don't exactly know what this is referring to, but I plan on calling Vonage and asking them to see if I need to do this and how. Any suggestions again would be helpful and appreciated.]

3. If my Vonage router and my Linksys Wireless Access Point/Router are too close to my wireless phone in my home and if they are both also certified DOCSIS 2.0 or not.

I am in Oshkosh, Wisconsin and my business will be in Appleton Wisconsin [I don't know if this would make a difference or not].

I also don't know if I will have a wireless access point or router implimented at my business yet, but I would like to have the option in the future and thus see if I could fix this home phone audio problem before I decide whether or not to go with Vonage's Business Service. It would break my heart and probably my pocketbook if I could not, my alternative would be landlines through SBC and DSL service as opposed to Roadrunner Cable Modem which I have at home and which I found to be faster.

My cable runs into my cable modem first which is a Toshiba PCX 2500, then it runs into my Vonage Router which is a Motorola model VT 1005V then into my Linksys Etherfast Wireless Access Point + Cable/DSL Router with 4-Point Switch, which is then connected to my desktop computer which is a Toshiba V3100 which has an Intel Celeron 366 MHz processor. I run Windows Home XP edition SP2. My phone is a Uniden PowerMax 5.8 GHz which has a base with a charging station for one of the two cordless handsets. The base and handset is on my desk about 3 feet from the wireless access point/router which is right next to my Vonage router and right next to it is my cable modem.

I ran a few speed tests and here are the results:

From Seattle Washington [BroadBandReports.com] Speakeasy.net
Your download speed : 4541 kbps or 567.6 KB/sec.
Your upload speed : 353 kbps or 44.2 KB/sec.

Megapath.net [S.F. California]
Your download speed : 4215 kbps or 526.8 KB/sec.
Your upload speed : 354 kbps or 44.2 KB/sec.

Linkline.net [L.A. California]
Your download speed : 2272 kbps or 284.1 KB/sec.
Your upload speed : 358 kbps or 44.8 KB/sec.

Green Bay [Wisconsin] Roadrunner Bandwidth Results
Loaded 1858812 bytes in 3.525 seconds.
Your throughput is:
4219 Kb/s (kiloBITS per second)
527 KB/s (kiloBYTES per second)

tds.net [Madison, WI]
Your download speed : 4485 kbps or 560.6 KB/sec.
Your upload speed : 359 kbps or 44.9 KB/sec.

Centurytel.net
Your current bandwidth reading is:544.60kbps
which means you can download at 68.08 KB/sec. from our servers.



Read The Full Thread:

Callers cannot hear us - choppy audio


Location: Big Bend, WI ISP - Road Runner - Milwaukee My Results from vonage
You have a problem with your ISP. Your upload speed is too low and your packet discards
The phone bandwidth is all the way down. I rebooted everything, no difference.
I had this problem at first and here is what I had to do. Measure your bandwidth with
This is with PC connected direct to cable modem: MOS Analysis from You TO
With Pc going through RT31P2: My Results Download 3,761,760 bps Upload
OK, you're getting poor results with and without the Vonage adapter on line. Your
There is something intermittent going on. Just did a Vonage speed test : My
That's good information, but I don't really think it changes anything. You have
Packet loss is the number one killer of VoIP. TCP/IP is the main transport mechanism

Steve54901 posted "Hi :) I am experiencing a similar problem therefore I thought I would post" on 11/05/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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