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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Vonage Customer Reviews
Salt Lake City: impressions after several months
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Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage Hi, I am a Vonage Technical Support agent. I had a customer with Comcast today,



Hi,

I am a Vonage Technical Support agent. I had a customer with Comcast today, she told me that she lost her internet connection because she did not pay the bill, so the phone service was not working. She called in after she got her internet connection up and running but the V-Portal would keep issuing an error code 004, the reason why that happens is, when you don't have an active broadband connection if your V-Portal is behing a router, instead of issuing a error code 001 which means Internet cable is loose, disconnected or bad or no active broadband (error 002 could be shown as well), it will issue error code 004, we connected her V-Portal directly to her cable modem which was a Motorola SB5100, as the lights on her cable modem indicated she had internet connection, we powercycled, V-Portal issued an error code 003 which is supposed to show up when you are using a static IP address , but error code 003 will be shown when the Vonage device is trying to get the profile from our servers and cannot get it. Then we found out even tho her Motorola SB5100 modem indicated she should have had internet connection, when we did a ping test on her PC directly connected to the modem, it failed. I waited for a couple hours, I believe Comcast restored the connection and her V-Portal came back online. So error code 003 has nothing to do with PPPoE as you don't use it over cable networks. I believe her cable modem had active broadband connection but was not able to go out of the Comcast network until her connection was fully restored. Tha's why the Vonage device obtained an IP address but could not hit our servers. You have a Motorola SB5101 it should be DOCSIS 1.1 or 2.0 but it is a very common issue with Motorola SB5101 and SB5120 cable modems. They tend to drop packets using Voip. Make sure the internet connection is working just fine, and I don't mean surfing the pages but ping testing and doing other tests as well.

Have a look at this, http://www.dslreports.com/forum/remark,14563552

Here is a link to V-Portal error messages http://www.vonage.com/support.php?article=1291#e3



Read The Full Thread:

''Retrieving IP Address'' ,''Error 003''...unplug and restart


Hi Please help!!!! am getting same message constantly and vonage customer
If you're using a cable modem, you would want to connect with DHCP instead of PPPoe.
Hi, I tried again. The time I got my Vonage MAC Address (printed on the device
The firmware update should have completed by now. Go ahead and power cycle the
I am still puzzled as to how you can be connecting using PPPoE when you have a cable

cx_mulas posted "Hi, I am a Vonage Technical Support agent. I had a customer with Comcast today," on 12/04/2008

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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