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HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing

In The Forum:
Hard Wiring - Installation
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,

In The Forum:
Hard Wiring - Installation
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer

In The Forum:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

In The Forum:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless

In The Forum:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part

In The Forum:
LNP – Local Number Portability
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have

In The Forum:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

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Vonage Hi Guys, I'm frustrated with Vonage and there seemingly dense customer/technical

Hi Guys,
I'm frustrated with Vonage and there seemingly dense customer/technical service. I'm a first time Vonage customer and am having trouble getting through to them. Maybe I'm wrong (.. and dense!), and would like to get some help from the more knowledgeable forum members.

First of all here's my setup:
ISP: BSNL in Bangalore
Adapter: Linksys PAP2 Adapter
Modem+Router: Huawei SmartAX MT841.

Initially I there was only the modem, and the PC had the IP address assigned. So when I bought the adapter, I had registered the adapter and its MAC address. Subsequently I bought a Huawei SmartAX MT841 DSL modem with a 4 port router built in.

I called up Vonage to give them the MAC address of the router (which I believe is what Vonage actually sees).
They tried to register that MAC address and their system wouldn't recognize it as a valid MAC address. They said they have a database of standard/approved Vonage devices and they'll allow only those MAC addresses to be registered.

Am I being stupid or am I doing something wrong here? Which MAC address should I register with Vonage? The adapter or the router?

I've been a member for over a month and am desperately trying to get a dial tone! Would someone kindly help clarify this issue? What exactly am I supposed to ask Vonage?

Thanks in advance.

Read The Full Thread:

Vonage gives BS about MAC address swap (adapter is in India)

I did search through the forum for issues concerning MAC address swaps. Apologize
Vonage only cares about the MAC of the Vonage device. As long as they can "see" your
SInce the adapter is inside the 192.168 subnet they won't be able to see the adapter
The PAP does not care that it is behind a router. It will "call home" on it's own,
Dave: Thanks so much for the lucid explanation :-) I was thinking on the lines
Hey no problem, it can be confusing sometimes, so a little "explanation" like
Do you have the ability to configure your Huawei SmartAX MT841 modem/router?

ashwinbr posted "Hi Guys, I'm frustrated with Vonage and there seemingly dense customer/technical" on 03/03/2006

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