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sssscary Posted:
Hi, I realize this
post is old, but I
was just trying to
find out how to
auto delete...
In The Forum:
VoIP Feature Wish List
Topic:
Auto-Delete Voicemail When Forwarded to Email!!
On May 24, 2012 at 08:08:15

sandyj Posted:
The last few days
I've gotten a
couple of calls
from angry people
demanding that...
In The Forum:
Vonage
Topic:
Someone is using my phone number? Hacked?
On May 18, 2012 at 20:07:46

vrtlassit7 Posted:
Can anyone help me
figure out a
solution to create
a virtual
attendant? I own
a small...
In The Forum:
VoIP Feature Wish List
Topic:
Virtual Attendant
On May 18, 2012 at 07:53:07

rodisport Posted:
I have had this
problem for more
than 4 months now
when i call some
one it doesn't...
In The Forum:
Vonage UK
Topic:
no ringing tone
On May 14, 2012 at 18:17:44

js123 Posted:
we already have
vonage device how
can i reactivate
the service and
what is the
procedure....
In The Forum:
Vonage
Topic:
how to reactivate the service
On May 12, 2012 at 14:57:39

dconnor Posted:
A photo would be
helpful....
In The Forum:
Hard Wiring - Installation
Topic:
Problem with home wireup
On May 08, 2012 at 10:47:17

rival Posted:
Thank you! This
was my exact
problem. Outgoing
calls would fail,
incoming calls...
In The Forum:
Vonage
Topic:
Dial tone ok, incoming calls ok, no outgoing calls
On May 03, 2012 at 21:11:35

stevejone Posted:
This is really a
good topic.It
gives a quite
detailed
information about
the jammer...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 03, 2012 at 11:29:58

MiveAmige Posted:
The nature of a
cell phone jammer

By
mobile jammer
(jammer, cell ph...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 02, 2012 at 18:55:02

cotswold Posted:
I spoke to tech
support last night
and was promised a
call back in 10
minutes...the...
In The Forum:
Vonage UK
Topic:
transfered calls to mobile come up as "unknown"
On May 02, 2012 at 03:35:55

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Vonage Hi Guys, I'm frustrated with Vonage and there seemingly dense customer/technical

Hi Guys,
I'm frustrated with Vonage and there seemingly dense customer/technical service. I'm a first time Vonage customer and am having trouble getting through to them. Maybe I'm wrong (.. and dense!), and would like to get some help from the more knowledgeable forum members.

First of all here's my setup:
ISP: BSNL in Bangalore
Adapter: Linksys PAP2 Adapter
Modem+Router: Huawei SmartAX MT841.

Initially I there was only the modem, and the PC had the IP address assigned. So when I bought the adapter, I had registered the adapter and its MAC address. Subsequently I bought a Huawei SmartAX MT841 DSL modem with a 4 port router built in.

I called up Vonage to give them the MAC address of the router (which I believe is what Vonage actually sees).
They tried to register that MAC address and their system wouldn't recognize it as a valid MAC address. They said they have a database of standard/approved Vonage devices and they'll allow only those MAC addresses to be registered.

Am I being stupid or am I doing something wrong here? Which MAC address should I register with Vonage? The adapter or the router?

I've been a member for over a month and am desperately trying to get a dial tone! Would someone kindly help clarify this issue? What exactly am I supposed to ask Vonage?

Thanks in advance.
Ashwin.

Read The Full Thread:

Vonage gives BS about MAC address swap (adapter is in India)

• I did search through the forum for issues concerning MAC address swaps. Apologize
• Vonage only cares about the MAC of the Vonage device. As long as they can "see" your
• SInce the adapter is inside the 192.168 subnet they won't be able to see the adapter
• The PAP does not care that it is behind a router. It will "call home" on it's own,
• Dave: Thanks so much for the lucid explanation :-) I was thinking on the lines
• Hey no problem, it can be confusing sometimes, so a little "explanation" like
• Do you have the ability to configure your Huawei SmartAX MT841 modem/router?

ashwinbr posted "Hi Guys, I'm frustrated with Vonage and there seemingly dense customer/technical" on 03/03/2006

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