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Vonage Hi,
From my own thread (search for speli) but reference for all of you here:
Well,
Hi,
From my own thread (search for speli) but reference for all of you here:
Well, after reading about the early cancellation fee... :( , I decided to try again.
I found a GREAT guy who was really helpful at Vonage. I spent half an hour on the phone with him troubleshooting.
He sent me to speakeasy.net (speedtest at bottom right) and had me use Pingplotter.
From everything he explained to me, it became painfully clear that the problem was on the ComCast side.
He told me to not mention Vonage next time I call them, but rather tell them about problems with my web cam and my son's online gaming, which would display similar problems.
I called Vonage only to have the guy tell me AGAIN that everything was fine with our line. I insisted on having a line trace run, and he told me that would be a $49.99 charge if they couldn't find anything. After I weighed the options, I told him to go ahead and schedule us.
Turns out the tech that came out told us the line was "screaming at him", i.e. it was set too high. In addition, the hookup in our basement was not done right (nobody from ComCast apparently ever did this, but rather our builder). He said it is critical to have the Internet line be at the very first connector coming into the house, rather than further down (we had all rooms cabled when we built).
We have not had performance problems with our phone since, even though they still need to fix the outside line.
So, I encourage all of you to call ComCast again!
:-)
Read The Full Thread: Comcast vonage dispute
• I have had vonage for 1.5 years, first with DSL and then with comcast. for 1 month
• I have Comcast Cable all is running fine for me as of now. Rumors spread fast. I would
• Well, misery loves company.
I am having the same problem.
Have replaced cable
• Comcast has been a little funny for me.
I had intermittent quality and reliability
• Comcast here (Chicago). So far so good. Really no issues with Vonage service over
• Comcast outside of Philly here, no problems with Vonage ever.
• Happy to report ....No problems so far in Springfield, Ma.
• Just signed up with Vonage yesterday as well as being on Comcast. My sound quality
• I am with Comcast in Hanover County, VA, just north of Richmond. I have had no problems.
I
• Good idea scerruti
Updating mine now
speli posted "Hi,
From my own thread (search for speli) but reference for all of you here:
Well," on 02/04/2006 |
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