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Vonage Hi Everyoone,
I've had Vonage for about 1 month now. It worked fine until a
Hi Everyoone,
I've had Vonage for about 1 month now. It worked fine until a few days ago when I lost my dial tone. Here's my setup and my story - I'd greatly appreciate any suggestions:
Setup:
Comcast cable Internet service through an aging Motorola cable modem. The modem connects directly to my RT31P2. The only ethernet client of the RT31P2 is a Linksys wireless router, to which my various computers talk.
Story:
No dial tone two days ago. Internet works fine. RT31P2 shows a mesage about how its synchronizing service or some such on the voice status tab, but it shows this for hours and hours. Power cycling the RT31P2 (in conjunction with power cycling the cable modem, as Vonage and Linksys recommend), does nothing but change the voice status messageto "router is still restarting" - even hours after the power cycle. Again, Internet works fine.
Despite the horror stories I've read here, I called Vonage tech support. After fighting with the guy to convince him I'd already gone through the standard reboot procedures several times, he had me do a hard reset on the RT31P2, and also set the RT31P2 to clone my laptop's MAC address. Some vague combination of the hard reset with or without rebooting the cable modem did solve the problem. (Time on with tech support: about 30 minutes. Not horrible.)
HOWEVER, one day later I wake up, check the RT31P2, and once again am without a phone light (and without a dial tone). I am going to try the hard reset again myself, but am more concerned with why this would be repeatedly failing. The tech support guy explained that the RT31P2 was failing while contacting Vonage's configuration server, but it's unclear to me what sort of failure this might be given that my normal Internet connection is working fine and dandy. Also, it's unclear to me why the problem would recur - could it be a bad RT31P2? a fault of my aging cable modem? Something else on the network?
I'm hesitant to call Vonage tech support about this as either:
a) I'll be able to re-fix it (for now) and will be asking a vague question of "why did this happen again and what can I do to prevent it in the future?" and I don't expect a good answer to that.
b) I won't be able to fix it and they'll go through the same somewhat arbitrary seeming steps with me again, eventually fixing it only to have it die again sometime in the near or distant future.
So... any advice? :)
thanks,
Lee
Read The Full Thread: Losing my dial tone AGAIN - RT31P2 - a saga
• Just a bump with the additional information that my intiial attempt to recreate
• Hi, there.
I've had similar problems with my RT31P2 and wonder if you've resolved
• Hi Ronin,
Not much new to report, here's what I've got:
I have (for now)
• Push for the new router....I had the same issue, and they offered to send me a new
Phaedrus1313 posted "Hi Everyoone,
I've had Vonage for about 1 month now. It worked fine until a" on 06/11/2005 |
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