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Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

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IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
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our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
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many more
Dreamcast games
are opened up

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tplink Posted:
Im trying to add
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DWSupport Posted:
After recent
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peterlee Posted:
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Ontario to my home
Scarborough, Onta

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HildBeft Posted:
You can recollect
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On Oct 20, 2016 at 05:05:49

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Vonage Hi Everyone, I am looking for e-mail addresses for the President and Vice-President

Hi Everyone,

I am looking for e-mail addresses for the President and Vice-President of Vonage Canada and anyone else high up within the company who can assist me.

I have gone through the Customer Service phone route as well as the Contact Us form on the website and have gotten nowhere.

For over a full year, I have been trying to get one of my referral credits. Every couple of months, I would call Vonage and they would look it up and tell me that yes, I do qualify for the credit and that they will put it on my account and it will show on my online statement within 7 days. When it doesn't show up, I wait a month or two in case it is delayed and I call back again. I am told the same thing every time.

I spoke with a gentleman just before New Year's Day and he said that he would put it directly to the attention of the person who does the crediting and I would have it by "Tuesday because of the holiday". I sat for ten minutes and waited as he "typed out very accurate notes so there would be no future confusion or invonvenience" to me. Tuesday came and went...followed by a week and no referral credit.

So I called again and spoke with a girl and she said that I do not qualify for a credit. She spoke with a supervisor and they said no credit. I asked to speak with someone higher up and all she kept telling me to do was use the Contact Us form on the website...which I had done several times with absolutely NO response. Not even an acknowledgement that I had even sent it in to them. She further stated there were no notes on the account of any previous calls over the past year. She also stated, when I asked her about my last call, that the man only typed "Customer called about credit he never received." She said that is all that was entered for notes. For that, I waited TEN MINUTES while he clicked away in my ear? Those are " very accurate notes so there would be no future confusion or invonvenience" to me?

I have had Vonage for over two years and I have had absolutely no problems with the service. I love Vonage and would gladly recommend it to others but this was my first referral and it happened over 13 months ago and I have hit a brick wall after a year of being told that I would get the credit each time.

I am hoping that someone here will be able to provide me with a direct email address for President Bill Rainey, Vice President Joe Parent, or someone high up in the company who can finally correct this.

I apologize for the length of my post but feel that all the details are important.

Thank you for taking the time to read and I look forward to any and all replies posted.

Warmest Regards,

Loyal Vonage Customer for over 2 Years
Prince Edward Island, Canada

Read The Full Thread:

Seeking Executive Contact E-Mails For The Company

In addition to my previous post, I have read the rules concerning the forum and
After 17 days, there are no replies to my post. Are you all telling me that there
Well Doc I have had many credits posted to my account over the past two years and
Thank you for the reply, cndvoip. I have sent you an email to the address you

DocMan posted "Hi Everyone, I am looking for e-mail addresses for the President and Vice-President" on 02/11/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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