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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage Hi, Below is a communication that I sent to Vonage Tech Support, Sales and



Hi,

Below is a communication that I sent to Vonage Tech Support, Sales and Customer service.

Signed - Not a happy customer!
______________________________________________________________I must tell you that your technical support department is very unprofessional. I have been without service for over 1 week. I have been on the phone with two of your agents this evening for over 45 min's each time. The first agent took me through all of the steps in troubleshooting my linksys WRTP54G system. Then, after spending over 40 min on the phone, he determined that the linksys is defective and he verified that I have a warranty on the system and transfers me to the department that can send me a replacement unit.

In the middle of the transfer, the line goes dead.

I then call back and the woman will not acknowledge that I have called before. She makes me go completely through the troubleshooting portion of the linksys and cable modem and computer once again. I informed her many times during this process that I have gone through the web site troubleshooting and that I have already spoken to a Vonage tech support only a short time ago. The result was that the linksys has a problem and that it is still under warranty. She continues with the troubleshooting for an additional 40+ minutes before telling me that the problem is with the linksys and that I have a warranty. Wow, there is an eye opener for you.

She asks if it is OK to transfer me to the department that can send me a replacement unit. -STOP- I ask her to give me a number BEFORE SHE TRANSFERS ME! She informs me that I cannot call them back without using the 866 number and asks again if she can transfer me. With no options, I tell her OK.

I am on hold for an additional 5+ minutes before the line goes dead again.

Now, over a week later and spending over 2 hours on the phone tonight, I am no further to fixing this problem than I was before.

I expect better of your company and this sort of issue with Customer Service is exactly why I dropped service with Qwest.

Please call me right away to resolve this issue.

Thank you,


Update: I sent this letter to each of the contacts in listed on the web.

I then called back the 1866 number.

I let the lady who answered the phone know how upset I was and why and how long I had been on the phone tonight. She told me that she understood the situation and transferred me to the ‘department that could assist me with a warranty exchange’. I appreciated her quickness to resolve the situation, but was still placed on hold for over 25 minutes.

A guy answered and I let him know how long I had been on the phone and that I was upset and why.

He started into the troubleshooting steps again. I told him that I am not going through this again. He asked if they had already tired some of these things and I told him YES. He then asked me if I had another phone to try. I told him that this has been done several times tonight with two Vonage tech’s already tonight and that I had been on the phone for going on three hours and that if he was going to force me to go through this again I wanted my account(s) canceled.

A pause before he told me that he would send out a replacement to my billing address and that instruction for returning the old unit would be sent to my e-mail address. Oh, and since I was such a valued customer, that he would not charge me the deposit on the new Linksys unless I failed to return the old one within a few days of receiving the new one. I asked him to verify the e-mail address and he told me that it was going to the g-mail account and Click no more speaking with him. The time is now 12:27AM on July 22, 2006 and I am not a very happy customer. I will be sure to inform my friends and family that have been considering Vonage how easy and simple it is to deal with the nice customer service group at this company.



Read The Full Thread:

Problems with Vonage Technical Support-


At this point I'm guessing we're assuming that the replacement unit still isn't
yeah right or either call the account management department 1-888-2887435
My experience with the Vonage Executive Response Team has been a positive one
I had many of the same issues as you with a failed device. I spent weeks waiting for

birdman posted "Hi, Below is a communication that I sent to Vonage Tech Support, Sales and" on 07/22/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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