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mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

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Vonage Hi, Am fairly new to Vonage, but happen to know quite a bit about VoIP and IP


Am fairly new to Vonage, but happen to know quite a bit about Voip and IP Telephony. My service appeared to be working OK here (New Jersey) this morning, but I noticed a 35-45 second delay when accessing voice mail (by dialing *123) by mid-afternoon. Additionally, all DTMF commands entered into the voice-mail system seem to incur additional delays of the same duration (about 40 seconds each). Also made a test call and noted that there is a ~40-second delay for unanswered calls that roll over to voice-mail-and am sure that most callers will end up just hanging up long before the outgoing prompt is played.

Tried calling the support number several times, but was only given seemingly useless instructions about toggling voice-mail functionality (off and then back on again), followed by rebooting the TA-and, later, a variation on the same recommendation (adding deletion of all messages as well). Although the logic of this ritual seemed suspect, I went ahead and tried the original version and it had no effect at all on the problem.

Immediately after I called back the second time and received the variant of these instructions that included deleting the existing voice-mail messages, my TA lost registration with its call control and dial-tone (and corresponding TA lights) went away. I'll estimate the total outage in the 15-20 minute range, after which the TA finally re-registered and calls could could again be placed/received. (It's interesting to note that my emergency call forwarding did not work during the outage.)

Although dial-tone came back, the voice-mail delay still remains. Before banging my head against any more walls, I thought I'd look here to see if I could find others with the same voice-mail delay-and, sure enough, there is at least one other mentioned earlier in this thread. So I'm guessing that this is most likely a widespread system-level problem (at least with the system that serves my voice-mail) that Vonage will need to acknowledge and fix accordingly. (I also found a thread from last year where something similar was reported with the system-and was, apparently, fixed after a while.) Assuming this is the case, it would really be nice if the customer-support techs ackowledged this and provided meaningful information about the prospects for getting things back up and running properly.

Also, for the record, the web interface was pretty much slow the entire time, except when it totally went down and my user account could not be accessed (around the time of the total outage). It also appears as though CDRs ("Call Activity" information) are also unavailable at this time.

Just curious to know:

a. if many of you are experiencing the same problem
b. if you have any advice as to how to ensure that Vonage acknowledges and focuses on resolving the actual problem (assuming my assessment is correct, of course.)


- Al

Read The Full Thread:

vonage site blocked

Looks like the (US) website has been blocked in the UAE (the UAE has
i dont think its blocked.... i noticed i dont have a dial tone, and i tried to get
I can't get on to the site. it's down for some reason.
well now for whatever reason the dial tone is back and i can get onto
Where are you in the US? I still have no dialtone and still cant get to
I'm in MD. Can reach the with no problems. Keep in mind we have
I thought about the storms. But I wouldn't think that it would affect the website.
I am in VA (in US) and even though I can get to Internet via RTP300 router, the phone
Just tried (from PA, near MD) and got into with no problem.
Yeah, I am in NY and having that problem. Has anyone called vonage for help? I don't

axeman posted "Hi, Am fairly new to Vonage, but happen to know quite a bit about VoIP and IP" on 06/26/2006

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