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Vonage Hi, Am fairly new to Vonage, but happen to know quite a bit about VoIP and IP



Hi,

Am fairly new to Vonage, but happen to know quite a bit about Voip and IP Telephony. My service appeared to be working OK here (New Jersey) this morning, but I noticed a 35-45 second delay when accessing voice mail (by dialing *123) by mid-afternoon. Additionally, all DTMF commands entered into the voice-mail system seem to incur additional delays of the same duration (about 40 seconds each). Also made a test call and noted that there is a ~40-second delay for unanswered calls that roll over to voice-mail-and am sure that most callers will end up just hanging up long before the outgoing prompt is played.

Tried calling the support number several times, but was only given seemingly useless instructions about toggling voice-mail functionality (off and then back on again), followed by rebooting the TA-and, later, a variation on the same recommendation (adding deletion of all messages as well). Although the logic of this ritual seemed suspect, I went ahead and tried the original version and it had no effect at all on the problem.

Immediately after I called back the second time and received the variant of these instructions that included deleting the existing voice-mail messages, my TA lost registration with its call control and dial-tone (and corresponding TA lights) went away. I'll estimate the total outage in the 15-20 minute range, after which the TA finally re-registered and calls could could again be placed/received. (It's interesting to note that my emergency call forwarding did not work during the outage.)

Although dial-tone came back, the voice-mail delay still remains. Before banging my head against any more walls, I thought I'd look here to see if I could find others with the same voice-mail delay-and, sure enough, there is at least one other mentioned earlier in this thread. So I'm guessing that this is most likely a widespread system-level problem (at least with the system that serves my voice-mail) that Vonage will need to acknowledge and fix accordingly. (I also found a thread from last year where something similar was reported with the system-and was, apparently, fixed after a while.) Assuming this is the case, it would really be nice if the customer-support techs ackowledged this and provided meaningful information about the prospects for getting things back up and running properly.

Also, for the record, the web interface was pretty much slow the entire time, except when it totally went down and my user account could not be accessed (around the time of the total outage). It also appears as though CDRs ("Call Activity" information) are also unavailable at this time.

Just curious to know:

a. if many of you are experiencing the same problem
b. if you have any advice as to how to ensure that Vonage acknowledges and focuses on resolving the actual problem (assuming my assessment is correct, of course.)

Thanks.


- Al



Read The Full Thread:

vonage site blocked


Looks like the vonage.com (US) website has been blocked in the UAE (the UAE has
i dont think its blocked.... i noticed i dont have a dial tone, and i tried to get
I can't get on to the site. it's down for some reason.
well now for whatever reason the dial tone is back and i can get onto vonage.com....
Where are you in the US? I still have no dialtone and still cant get to Vonage.com.
I'm in MD. Can reach the www.vonage.com with no problems. Keep in mind we have
I thought about the storms. But I wouldn't think that it would affect the website.
I am in VA (in US) and even though I can get to Internet via RTP300 router, the phone
Just tried (from PA, near MD) and got into vonage.com with no problem.
Yeah, I am in NY and having that problem. Has anyone called vonage for help? I don't

axeman posted "Hi, Am fairly new to Vonage, but happen to know quite a bit about VoIP and IP" on 06/26/2006

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