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Vonage Hey guys, Yes im the new guy who has been testing all different ways to setup the
Hey guys, Yes im the new guy who has been testing all different ways to setup the Vonage router within a home network with an existing router...I've been trying different techniques and methods of routing to get the best call quality out there...
Everything was fine when I went to sleep last night, but when I got home from work today (you'll notice i posted during the day)....the Vonage router had no power to it at all. So i unplugged/replugged, tried different outlets, different surge protectors, used one of my 10 adapters for other linksys routers that i've used (5v output dc)...and only a green light for 1 second, then shuts off.
Looks like this board is fried, not sure how or why, but it fried.
So i call support....of course I cant understand them....why would I expect anything different .
After about a half hour of the support rep asking me if Im able to use a phone on the Dead router, and after me telling her that she's answering her own question...HOW CAN I USE THE PHONE ON A DEAD ROUTER?
and about 10 other useless questions...which is fine...protocol/procedure has to be done, whatever.....the thing that i hate is that when common knowledge wants to take over, they support reps "over seas" still go through the troubleshooting techniques, asking me to unplug and replug the ethernet lines into the router...
I tell her, there is NOTHING plugged into the router, just the adapter from router into the wall, and then she asks why...LOL.
anyway, she is processing a RMA right now as we speak, and she said I have to return the router within 14 days, once Vonage receives the router, they will send me another?
Is that possibly true? I have to wait for them to receive my DEAD ROUTER? before they can send me a new one?
I also asked her if i have to pay for shipping to Vonage, and her answer was a quick YES.
So i have to pay for shipping for a router that died, when I already paid shipping for a working router? So because the router died on me, its my responsibility to pay shipping on a router that was defective?
Usual RMA process is they send the equipment first with a return label, once I get the device....THEN I HAVE 14 days to return the router or I will get charged for it.
Does she not know what she is talking about , or does Vonage really have that bad of an RMA procedure?
Anyone ever had to return a defective/doa unit before? did this happen?
Also, the thing that kills me, is that it worked all day yesterday?
Read The Full Thread: Linksys RTP actually died on me, within 24 hours.
• I do not have the answers to your other questions, but this is how your fried your
• LOL, my router is not using the TELCO lines...
I had a phone cable plugged into
• Well then with a 99.99% MTBF I am sorry to say that you are number .01%
:)
• i know...s.ucks.
I had better chances of winning the lottery than having
• From what I've seen, they're very leinient about the 14 day policy... their shipping
• Hey you sound like you are having fun too. When I got Vonage 1 1/2 yrs ago I got my RT312P
• thanks for sharing the horror story, i'm hoping EXECs from vonage actually read
• well, with 1.5 million phone lines with Vonage, there's bound to be problems.
pos_user posted "Hey guys, Yes im the new guy who has been testing all different ways to setup the" on 03/14/2006 |
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