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I am looking for a
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HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

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Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
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How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,

In The Forum:
Hard Wiring - Installation
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer

In The Forum:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

In The Forum:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

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Vonage Hey guys, Yes im the new guy who has been testing all different ways to setup the

Hey guys, Yes im the new guy who has been testing all different ways to setup the Vonage router within a home network with an existing router...I've been trying different techniques and methods of routing to get the best call quality out there...

Everything was fine when I went to sleep last night, but when I got home from work today (you'll notice i posted during the day)....the Vonage router had no power to it at all. So i unplugged/replugged, tried different outlets, different surge protectors, used one of my 10 adapters for other linksys routers that i've used (5v output dc)...and only a green light for 1 second, then shuts off.

Looks like this board is fried, not sure how or why, but it fried.

So i call support....of course I cant understand them....why would I expect anything different .

After about a half hour of the support rep asking me if Im able to use a phone on the Dead router, and after me telling her that she's answering her own question...HOW CAN I USE THE PHONE ON A DEAD ROUTER?

and about 10 other useless questions...which is fine...protocol/procedure has to be done, whatever.....the thing that i hate is that when common knowledge wants to take over, they support reps "over seas" still go through the troubleshooting techniques, asking me to unplug and replug the ethernet lines into the router...

I tell her, there is NOTHING plugged into the router, just the adapter from router into the wall, and then she asks why...LOL.

anyway, she is processing a RMA right now as we speak, and she said I have to return the router within 14 days, once Vonage receives the router, they will send me another?

Is that possibly true? I have to wait for them to receive my DEAD ROUTER? before they can send me a new one?

I also asked her if i have to pay for shipping to Vonage, and her answer was a quick YES.

So i have to pay for shipping for a router that died, when I already paid shipping for a working router? So because the router died on me, its my responsibility to pay shipping on a router that was defective?

Usual RMA process is they send the equipment first with a return label, once I get the device....THEN I HAVE 14 days to return the router or I will get charged for it.

Does she not know what she is talking about , or does Vonage really have that bad of an RMA procedure?

Anyone ever had to return a defective/doa unit before? did this happen?

Also, the thing that kills me, is that it worked all day yesterday?

Read The Full Thread:

Linksys RTP actually died on me, within 24 hours.

I do not have the answers to your other questions, but this is how your fried your
LOL, my router is not using the TELCO lines... I had a phone cable plugged into
Well then with a 99.99% MTBF I am sorry to say that you are number .01% :)
i know...s.ucks. I had better chances of winning the lottery than having
From what I've seen, they're very leinient about the 14 day policy... their shipping
Hey you sound like you are having fun too. When I got Vonage 1 1/2 yrs ago I got my RT312P
thanks for sharing the horror story, i'm hoping EXECs from vonage actually read
well, with 1.5 million phone lines with Vonage, there's bound to be problems.

pos_user posted "Hey guys, Yes im the new guy who has been testing all different ways to setup the" on 03/14/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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