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Vonage Hey everyone... I'm new here, and fairly new to Vonage as well. I searched around



Hey everyone... I'm new here, and fairly new to Vonage as well. I searched around for this topic and I am actually pretty sure I know the answer to my question, but I have a second one as well...

My problem is that sometimes when people call my Vonage number, the phone will ring anywhere from 4-10 times on their end before it rings once on my actual phone. Or, sometimes the phone doesn't ring at all, but I see the screen light up and callerID info on it, so I pick it up and sure enough people are there. Occasionaly everything works right away on the first ring.

I have been trying to keep track of when it happens or who it happens to, and it's totally random from what I can tell. I basically start every converstion with "how many times did the phone ring before I answered" and usually their end rang more than mine.

Now, if i understand correctly, a voltage bump on my box would help that, right? Here's the biggie: I don't have time to sit on hold forever just to get someone that has to escalate the call or whatever they end up doing (my wife and I both work full time, go to school full time, and we have a 7 month old son). Is there anyone here that handles that kind of stuff that might be able to help me out? I emailed support about this last Thursday and never heard back, but I shot them another one tonight just in case they decide to respond to any of them.

If anyone knows that a voltage bump would help my incoming ringing problem, I would like to know that too, just so I know what's going on.

Thanks!
Jeff



Read The Full Thread:

Problems with incoming calls ringing


I would assume you probably have the rt31p2 unit. Some have the same problem with
Yes, I have the rt31p2... Just updated my sig to include that. If it's a firmware
Yes they do, but you have the latest version.
It sounds like raising the voltage may help. Do you have phones connected directly
Thanks, I will check with them! Initially when I set up Vonage, I unhooked

jfoust posted "Hey everyone... I'm new here, and fairly new to Vonage as well. I searched around" on 03/15/2005

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