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sssscary Posted:
Hi, I realize this
post is old, but I
was just trying to
find out how to
auto delete...
In The Forum:
VoIP Feature Wish List
Topic:
Auto-Delete Voicemail When Forwarded to Email!!
On May 24, 2012 at 08:08:15

sandyj Posted:
The last few days
I've gotten a
couple of calls
from angry people
demanding that...
In The Forum:
Vonage
Topic:
Someone is using my phone number? Hacked?
On May 18, 2012 at 20:07:46

vrtlassit7 Posted:
Can anyone help me
figure out a
solution to create
a virtual
attendant? I own
a small...
In The Forum:
VoIP Feature Wish List
Topic:
Virtual Attendant
On May 18, 2012 at 07:53:07

rodisport Posted:
I have had this
problem for more
than 4 months now
when i call some
one it doesn't...
In The Forum:
Vonage UK
Topic:
no ringing tone
On May 14, 2012 at 18:17:44

js123 Posted:
we already have
vonage device how
can i reactivate
the service and
what is the
procedure....
In The Forum:
Vonage
Topic:
how to reactivate the service
On May 12, 2012 at 14:57:39

dconnor Posted:
A photo would be
helpful....
In The Forum:
Hard Wiring - Installation
Topic:
Problem with home wireup
On May 08, 2012 at 10:47:17

rival Posted:
Thank you! This
was my exact
problem. Outgoing
calls would fail,
incoming calls...
In The Forum:
Vonage
Topic:
Dial tone ok, incoming calls ok, no outgoing calls
On May 03, 2012 at 21:11:35

stevejone Posted:
This is really a
good topic.It
gives a quite
detailed
information about
the jammer...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 03, 2012 at 11:29:58

MiveAmige Posted:
The nature of a
cell phone jammer

By
mobile jammer
(jammer, cell ph...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 02, 2012 at 18:55:02

cotswold Posted:
I spoke to tech
support last night
and was promised a
call back in 10
minutes...the...
In The Forum:
Vonage UK
Topic:
transfered calls to mobile come up as "unknown"
On May 02, 2012 at 03:35:55

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Vonage Hey JCarol, I understand how frustrating poor customer support can be, and believe

Hey JCarol, I understand how frustrating poor customer support can be, and believe me as someone who has yet to sign up this is one of the prime things that is making me hesitate. If only AT&T offered numbers in the DC Metro area I would probably opt for them since their customer service is at least not notoriously poor. But I suppose going in understanding that you might get poor service will motivate me to do as much research and asking around on this board and others before tackling CS. It's really a shame since Vonage seems to be THE pioneer in this area and also seems to have arguably the best assortment of features, albeit not at the very low rates of some other Voip providers. It seems that CS is the costliest piece of the puzzle and so this is where the biggest cost savings can be had by Vonage by using low-cost personnel. One can only hope that if Vonage starts seeing more and more customers quit after a one-month trial they will try to devote more attention to this area or risk sinking altogether...

Speaking of which I'm wondering... it seems like these small Voip providers are ripe for big CLECS, cable co's or baby bells to buy them up and use them to implement their own services. Or is it just not that hard to set up a Voip service and less complicated to just do it from scratch?

Read The Full Thread:

Customer service = horrible

• I gotta tell you I am minutes away from un-subscribing from this service due to
• I'm not a VOIP user yet, but I've done a little research into this. I will not risk
• I was willing to put up with some shortcomings with the hopes that technology could
• All the wonderful features in the world and a couple of faults and poor customer
• Thanks for the address. What difference is it if I write to him supporting or not
• Verizon offers an "Economy Plan" which costs around $13 but that actually varies
• I'm posting a reply to keep this on the front page. They have never called me back.
• Your 'mission' while noble is a bit misplaced. Vonage has crappy customer service
• your local public safety has a 10 digit number other than 911 that you can call if

dvdmon posted "Hey JCarol, I understand how frustrating poor customer support can be, and believe" on 04/19/2004

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 300), all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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