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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Vonage Customer Review: One month with Vonage, and...
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Vonage Here's where I am with my problem. I called tech support when I got home from work



Here's where I am with my problem. I called tech support when I got home from work today, and gave them the case number I got yesterday. The lady pulled it up, and said that I needed to contact my previous carrier to make sure they completely ported my number. I said, "I need to call them", and she said you need to find their number so I can call them. I looked up the number for AT&T, my previous carrier, and she called them while I waited. By the way, I have been with Vonage for three years this month, so it's hard for me to believe AT&T didn't totally port my number, and the problem is just now showing up three years later. Anyway, she came back on the line in about 5 minutes, said she talked with AT&T, and my number is no longer in their database.

She did some more test calls, again Vonage gets through, but non-Vonage gave her a fast busy signal. Yesterday I had also thought that the problem may be with one particular carrier not being able to call my vongae number. My cell phone provider is Verizon. To see if that was the case, I treid to make a call from a Qwest pay phone; no luck, same results.

The lady from tech support had me shut down both my cable modem, and my Vonage device for 5 minutes, then power them back up; no change. She told me she had to turn on D logging (or that's what it sounded like she said) to take some call samples for the next 24 hours. She said she would call me back tomorrow with a new ticket number, and the problem would then be forwarded to engineering and it would take them another 24 to 48 hours to resolve the issue. I am thinking like bndgup says, this is a PSTN problem, and I'm not sure if Vonage has the capability to resolve it. I was wondering what would happen if they gave me a virtual number to try out, would that prove anything?



Read The Full Thread:

Make calls BUT unable to recieve


As we speak I can make a call but cannot recieve a call. Any ideas what is up with that?
Based on those results you should be good, with the exception of your QOS that is
The inability to receive calls is an issue that you are going to have to get resolved
Darrell thank you I always wondered exactly how the QOS was generated. :)
The inability to receive calls is an issue that you are going to have to get resolved
herman106, did you get your problem resolved? I also have the same problem that
Last evening the issue seemed to have resolved itself. Today is worse than yesterday,
OK, my problem has gotten niether better or worse. The last thing that tech support
If Vonage is right, I would be calling the previous phone company and find out WTH
Having formerly worked in tech support for Vonage I may be able to shed some light

jtolli posted "Here's where I am with my problem. I called tech support when I got home from work" on 03/27/2008

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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