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Vonage Here's where I am with my problem. I called tech support when I got home from work



Here's where I am with my problem. I called tech support when I got home from work today, and gave them the case number I got yesterday. The lady pulled it up, and said that I needed to contact my previous carrier to make sure they completely ported my number. I said, "I need to call them", and she said you need to find their number so I can call them. I looked up the number for AT&T, my previous carrier, and she called them while I waited. By the way, I have been with Vonage for three years this month, so it's hard for me to believe AT&T didn't totally port my number, and the problem is just now showing up three years later. Anyway, she came back on the line in about 5 minutes, said she talked with AT&T, and my number is no longer in their database.

She did some more test calls, again Vonage gets through, but non-Vonage gave her a fast busy signal. Yesterday I had also thought that the problem may be with one particular carrier not being able to call my vongae number. My cell phone provider is Verizon. To see if that was the case, I treid to make a call from a Qwest pay phone; no luck, same results.

The lady from tech support had me shut down both my cable modem, and my Vonage device for 5 minutes, then power them back up; no change. She told me she had to turn on D logging (or that's what it sounded like she said) to take some call samples for the next 24 hours. She said she would call me back tomorrow with a new ticket number, and the problem would then be forwarded to engineering and it would take them another 24 to 48 hours to resolve the issue. I am thinking like bndgup says, this is a PSTN problem, and I'm not sure if Vonage has the capability to resolve it. I was wondering what would happen if they gave me a virtual number to try out, would that prove anything?



Read The Full Thread:

Make calls BUT unable to recieve


As we speak I can make a call but cannot recieve a call. Any ideas what is up with that?
Based on those results you should be good, with the exception of your QOS that is
The inability to receive calls is an issue that you are going to have to get resolved
Darrell thank you I always wondered exactly how the QOS was generated. :)
The inability to receive calls is an issue that you are going to have to get resolved
herman106, did you get your problem resolved? I also have the same problem that
Last evening the issue seemed to have resolved itself. Today is worse than yesterday,
OK, my problem has gotten niether better or worse. The last thing that tech support
If Vonage is right, I would be calling the previous phone company and find out WTH
Having formerly worked in tech support for Vonage I may be able to shed some light

jtolli posted "Here's where I am with my problem. I called tech support when I got home from work" on 03/27/2008

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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