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Salt Lake City: impressions after several months
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Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




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Vonage Here's the skinny... Connection: T1 Adapters: RT31P2 (11 of them) -



Here's the skinny...

Connection: T1
Adapters: RT31P2 (11 of them)
- static ip addresses on local LAN
- QoS turned off in routers (why it would have default setting of 512kb is beyond me - manual says default should be 256).
- Firewall has traffic shaping setup for ports 10000-20000 udp ports (HIGH) - most other ports 80/443/21/25 are set to low
- Traffic maps/graphs/tests show plenty of unutilized bandwidth
- bandwidth saver set to 50k (30k = static and echos)

- testyourvoip.com results: -
*** OUT: ***
Media Quality
MOS
4.4 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 100.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 99 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods
Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss
Jitter
Min: 0 ms
Avg: 5 ms
Max: 14 ms
Signaling Quality
Post-Dial Delay 47 ms
Call Setup Time 110 ms
Media Delay 203 ms

*** RETURN: ***
Media Quality
MOS
4.4 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 100.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 99 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods
Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss
Jitter
Min: 4 ms
Avg: 7 ms
Max: 20 ms
Signaling Quality
Post-Pickup Delay 118 ms
Call Setup Time 119 ms
Media Delay 151 ms
- end results -
With only one person on a Vonage phone, the user will get disconnected, dropped, occassions where 1 side of the conversation can't hear the other... choppy audio ... We have even had voice mails come through that sound horrid and are not understandable (that has nothing to do with my bandwidth).....
One instance was in the evening, only 1 person was left in the office for a conference call and there was issues with the call.

This is not all the time, but enough that it is hindering conversations with clients.

I have tried many different configurations with QoS, traffic shaping, routes, etc ... with little to know effect from how everything is setup right now.

Note on Support: I can't understand support! ... I have never spoke to anyone at Vonage that did not have a THICK india accent. When I ask for next level support, I should not get battled on following some manual about turn the unit on/off to a "T" before getting pushed to a hgher level.

Vonage growing faster than expected? Can't handle the throughput? Growing Pains?



Read The Full Thread:

T1 sound quality and dropped calls.


Please post the rest of the technical details listed in the sticky post at the top
MORE INFO - Traceroutes to 5 vonage ips that the PAP adapters are connecting to

skrewloose posted "Here's the skinny... Connection: T1 Adapters: RT31P2 (11 of them) -" on 04/27/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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