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Vonage Pros and Cons for 2006



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Salt Lake City: impressions after several months




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Vonage Here's the rest of the story. On a day to day basis I have no complaints of the service.



Here's the rest of the story. On a day to day basis I have no complaints of the service. My phone service has gone out twice since February. The first time people calling my phone number would get "this phone number is no longer in service" message as though our phone had been disconnected due an unpaid bill or that the phone number no longer existed. It took about a day and then service was back up. However, during the time I had to call customer service to get the complaint in I held for hours at the time. Yes, I really held for hours at the time trying to get the problem resolved. This time, I've had no dial tone and can't receive calls. You're right - "the router dies - it happens" is true. I have no issue with that. What I do have an issue with is being placed on hold for hours at the time and customer service reps that I can't understand. They were friendly so I would never have discontinued my service because of this complaint. I've discontinued my service b/c I never want to be on the phone for over 4 hours (most of this time being on hold) with no resolution to my problem ever again. I'd rather pay the higher phone company rates and have prompt service when I need it. There is NO telling what my cell phone charges will be as a result of this!!



Read The Full Thread:

Referred a friend, horrible experience


I referred my best friend to Vonage. Their Vonage adapter died on them, and for
Please share more of the story. If they're being charged early cancellation
The service worked okay for the first couple of months. They would occasionally
Look at Vonage TOS. 2.12 is the 'out' clause for 'best effort'. If you cancel after
TommyDale, Thanks for sharing more details, I feel for you! I'm not sure
DMic I understand completely, and, unfortunately, yours seems to echo the
I have a similar experience: several long outages and overall poor sound quality
Hopefully, DMic will forgive TommyDale for the referral to Vonage? :oops:
That is absolutely appalling. It sounds to me as if this customer service center

DMic posted "Here's the rest of the story. On a day to day basis I have no complaints of the service." on 07/03/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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