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Vonage Here's the deal, I'll try to make it as easy to understand as possible: Mom



Here's the deal, I'll try to make it as easy to understand as possible:

Mom in law set up with Vonage near Tampa
BrightHouse (TWC) provider (cable) : "For the standard 3 Megabit connection, the average download speed ranges from 1536 Kbits/sec or 192 KBytes/sec to 2300 Kbits/sec or 288 KBytes/sec and the upload speed is 300 Kbits/sec or 37.5 KBytes/sec. The theoretical maximum download speed is 3072 Kbits/sec or 384 KBytes/sec."

Running from the cable modem to a D-Link 624 (108Mbps) (wan port)

port 1 to a D-Link 614+
port 2 to a pc
port 3 to a pc
port 4 to Vonage adapter <-adapter then sent throughout the house via
phone hookup



in the D-Link 614+ port one goes to the 624 (acts as passthrough)
port 2 goes to a tivo
port 3 goes to a pc
and wireless connects to another tivo for networked viewing



The only existent problem prior (and still current) to 1 month ago was the caller id would stop displaying (which is a big problem from what I've researched)

In the past month, a new problem has arisen which involves the telephone connects to a caller and you could hear them fine. Between 3 and 7 minutes into the conversation you could hear people saying "Hello? Hello? Are you there?" and then they would eventually hang up, all the while scremaing "I'M HERE I'M HERE!!!!!"

In the past week, the change has occurred now that about 2-3 minutes into a call, the person on the other end cannot hear what the Vonage caller is saying for about 5-15 seconds before it "reconnects" as if nothing had ever occurred. While on the phone, you can still hear people going "Hello? Hello?" but they eventually hear you saying "I'M HERE" and the conversation resumes.

Putting the box in between the router and the cable modem isn't really an option due to space. I'd be interested in hearing if anyone else has had this experienece. The upload speed which would seem to obviously be the culprit hasn't changed since the beginning and why would there be a sudden problem?

Looking for help before turning back to Ma Bell!!

Thanks All

White350



Read The Full Thread:

Problems with other people hearing


Had the exact same issue... mine was due to packet loss errors on my connection,
Thanks for reply chrisp... Did a little bit of reading thanks to your links,
Sorry - but have no clue on the 2500 model... I'm also on a different ISP and from
I'm going to look at this post more tomorrow (on a cell phone right now) but I can
I will have mom in law try that from her CPU tomorrow. She called up BrightHouse

white350 posted "Here's the deal, I'll try to make it as easy to understand as possible: Mom" on 01/15/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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