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Vonage Here's some additional info that you may or may not know. This is coming right from



Here's some additional info that you may or may not know. This is coming right from a Vonage LNP employee. Take it to mean as much or as little as you will.

Transferring numbers to Vonage sometimes takes forever. There are people right now that have been waiting over a year. Conversely, there are some people whose transfer was fully completed in less than a week. Those are obviously extremes. The great majority of transfers take 25 - 75 days.

Why does this happen? As you know, phone companies are legally required to allow you to transfer your phone number to another company. Vonage is not legally a phone company. Your phone company is not legally required to transfer your number to Vonage. So, Vonage uses these local partner companies. The problem with these local companies is, their primary focus is their own customers... and their ever-increasing number of port requests from Vonage has them rather backed up of late.

And to make matters worse, major landline telephone companies have little reason to move fast. They're probably not acting in a calculated manner, but really, they are never held to any strict legal timeframe for carrying out the transfer, so they have very little incentive to hire more people to make the process of losing customers more efficient. Also, based on what small carrier is requesting the transfer, they pretty much know that it's being done on behalf of a Voip company.

As someone here has stated, Vonage gets thousands of transfer requests a day. They are sent out in large batches to different partner companies. Every now and then, some of these transfers get lost in the shuffle. But more often, people who got their transfer in right at the end of a batch wind up getting a quick transfer, whereas people whose transfer request came in at the beginning of a new batch will wind up waiting longer. Keep in mind, though, that these batches are not specifically planned, and the way that orders are divided into batches is basically the responsibility of the partner company, not Vonage.

When Vonage sends you that form letter saying that they are "expediting" the request, that means one thing... they are resubmitting the request to the particular local partner that is handling that transfer (Vonage has different partners for different local areas). That really is all that Vonage can do, because remember, Vonage cannot directly contact SBC or Verizon or Qwest, or whoever else. They have to go through this 3rd party. And furthermore, even if you get very frustrated about it, Vonage is contractually obligated not to give you their contact information for these partner companies. That's why the Vonage employee you talk to on the phone does not even know this information (and their supervisor does not know this information either). The only people who know this information are people who do not work the phones, and spend their whole day researching number transfer problems.

For the person who found a strange new "order" on his SBC account... when a number transfer is in progress, adding new features to the line risks screwing up the transfer. It has happened more than once that sometime during the transfer process a land-line company will add some arcane feature to a customer's line, which screws up the transfer process, and it has to be restarted. By this point, the customer might just get frustrated and go back to the land-line carrier. However, this mysterious order might actually be the transfer, so who knows.

Also, even if a new feature is not added, if you have a bunch of features like Distinctive Ring and DSL, the transfer rejection notice will only state one of those things... then will be resubmitted, and be rejected again and come back with the next error. And best of all, if you're trying to transfer a number that used to have DSL, but has not had DSL in 2 years, DSL may still appear on your official "Customer Service Record"... and will cause the transfer to be rejected until you can get it removed.

That's all I can think of at the moment. Hope it helps.



Read The Full Thread:

Resubmission and Expediting... and SBC/Austin, TX


I am in the typical position you read about here - number transfer was requested
I inquired with Vonage about my number transfer (after they resubmitted and asked
My story is the same as many others, including sidsub's. Been waiting for a port
I have had my completed request in since Jan 11th. And waiting patiently, and that
I also am in limbo waiting on a LNP out of SBC Austin. My request went in Feb 16. Several
I was feeling macabre this evening so I decided to look at my SBC account to see if
Well I'll be . . . Following sterog's lead I went and checked my SBC account
Which probably explains why it took so long for the little old lady to look at &
I hope you're right vtex, my SBC San Antonio account shows the same kind of order.
I have noticed via this forum that SBC Texas seems to have become much more responsive

Cyclonus posted "Here's some additional info that you may or may not know. This is coming right from" on 04/18/2005

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†Limited time offer. Cannot be combined with any other promotional offer. Valid for new accounts only. Limit one (1) Restaurant.com Gift Certificate per account. Customer must subscribe to Vonage for 61 consecutive days to receive the Gift Certificate. Allow 8 weeks after the 61-day requirement to receive the Gift Certificate via email. Redeem the gift certificate online at http://Dine.Restaurant.com before use. Valid for dine-in only unless otherwise stated. Unredeemed gift certificates not valid toward purchase at restaurants. Limit of one (1) gift certificate at given restaurant per party per month. Minimum spend requirements and other restrictions on the Restaurant-Specific Gift Certificates and online merchant websites vary and are subject to change. Other restrictions may apply. Visit http://Dine.Restaurant.com for complete terms and conditions and participating restaurants. Vonage has the sole right to decide all matters and disputes arising from the Gift Certificate and all decisions are final. All taxes on gift certificates are solely Customer's responsibility. Vonage is not responsible for any damage to the Gift Certificate or product defects of any kind. In the event that the Gift Certificates become unavailable for any reason, Vonage reserves the right to provide a substitute of similar type and value.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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