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Vonage Here's some additional info that you may or may not know. This is coming right from
Here's some additional info that you may or may not know. This is coming right from a Vonage LNP employee. Take it to mean as much or as little as you will.
Transferring numbers to Vonage sometimes takes forever. There are people right now that have been waiting over a year. Conversely, there are some people whose transfer was fully completed in less than a week. Those are obviously extremes. The great majority of transfers take 25 - 75 days.
Why does this happen? As you know, phone companies are legally required to allow you to transfer your phone number to another company. Vonage is not legally a phone company. Your phone company is not legally required to transfer your number to Vonage. So, Vonage uses these local partner companies. The problem with these local companies is, their primary focus is their own customers... and their ever-increasing number of port requests from Vonage has them rather backed up of late.
And to make matters worse, major landline telephone companies have little reason to move fast. They're probably not acting in a calculated manner, but really, they are never held to any strict legal timeframe for carrying out the transfer, so they have very little incentive to hire more people to make the process of losing customers more efficient. Also, based on what small carrier is requesting the transfer, they pretty much know that it's being done on behalf of a Voip company.
As someone here has stated, Vonage gets thousands of transfer requests a day. They are sent out in large batches to different partner companies. Every now and then, some of these transfers get lost in the shuffle. But more often, people who got their transfer in right at the end of a batch wind up getting a quick transfer, whereas people whose transfer request came in at the beginning of a new batch will wind up waiting longer. Keep in mind, though, that these batches are not specifically planned, and the way that orders are divided into batches is basically the responsibility of the partner company, not Vonage.
When Vonage sends you that form letter saying that they are "expediting" the request, that means one thing... they are resubmitting the request to the particular local partner that is handling that transfer (Vonage has different partners for different local areas). That really is all that Vonage can do, because remember, Vonage cannot directly contact SBC or Verizon or Qwest, or whoever else. They have to go through this 3rd party. And furthermore, even if you get very frustrated about it, Vonage is contractually obligated not to give you their contact information for these partner companies. That's why the Vonage employee you talk to on the phone does not even know this information (and their supervisor does not know this information either). The only people who know this information are people who do not work the phones, and spend their whole day researching number transfer problems.
For the person who found a strange new "order" on his SBC account... when a number transfer is in progress, adding new features to the line risks screwing up the transfer. It has happened more than once that sometime during the transfer process a land-line company will add some arcane feature to a customer's line, which screws up the transfer process, and it has to be restarted. By this point, the customer might just get frustrated and go back to the land-line carrier. However, this mysterious order might actually be the transfer, so who knows.
Also, even if a new feature is not added, if you have a bunch of features like Distinctive Ring and DSL, the transfer rejection notice will only state one of those things... then will be resubmitted, and be rejected again and come back with the next error. And best of all, if you're trying to transfer a number that used to have DSL, but has not had DSL in 2 years, DSL may still appear on your official "Customer Service Record"... and will cause the transfer to be rejected until you can get it removed.
That's all I can think of at the moment. Hope it helps.
Read The Full Thread: Resubmission and Expediting... and SBC/Austin, TX
• I am in the typical position you read about here - number transfer was requested
• I inquired with Vonage about my number transfer (after they resubmitted and asked
• My story is the same as many others, including sidsub's. Been waiting for a port
• I have had my completed request in since Jan 11th. And waiting patiently, and that
• I also am in limbo waiting on a LNP out of SBC Austin. My request went in Feb 16. Several
• I was feeling macabre this evening so I decided to look at my SBC account to see if
• Well I'll be . . .
Following sterog's lead I went and checked my SBC account
• Which probably explains why it took so long for the little old lady to look at &
• I hope you're right vtex, my SBC San Antonio account shows the same kind of order.
• I have noticed via this forum that SBC Texas seems to have become much more responsive
Cyclonus posted "Here's some additional info that you may or may not know. This is coming right from" on 04/18/2005 |
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