Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews

Vonage Here's some additional info that you may or may not know. This is coming right from



Here's some additional info that you may or may not know. This is coming right from a Vonage LNP employee. Take it to mean as much or as little as you will.

Transferring numbers to Vonage sometimes takes forever. There are people right now that have been waiting over a year. Conversely, there are some people whose transfer was fully completed in less than a week. Those are obviously extremes. The great majority of transfers take 25 - 75 days.

Why does this happen? As you know, phone companies are legally required to allow you to transfer your phone number to another company. Vonage is not legally a phone company. Your phone company is not legally required to transfer your number to Vonage. So, Vonage uses these local partner companies. The problem with these local companies is, their primary focus is their own customers... and their ever-increasing number of port requests from Vonage has them rather backed up of late.

And to make matters worse, major landline telephone companies have little reason to move fast. They're probably not acting in a calculated manner, but really, they are never held to any strict legal timeframe for carrying out the transfer, so they have very little incentive to hire more people to make the process of losing customers more efficient. Also, based on what small carrier is requesting the transfer, they pretty much know that it's being done on behalf of a Voip company.

As someone here has stated, Vonage gets thousands of transfer requests a day. They are sent out in large batches to different partner companies. Every now and then, some of these transfers get lost in the shuffle. But more often, people who got their transfer in right at the end of a batch wind up getting a quick transfer, whereas people whose transfer request came in at the beginning of a new batch will wind up waiting longer. Keep in mind, though, that these batches are not specifically planned, and the way that orders are divided into batches is basically the responsibility of the partner company, not Vonage.

When Vonage sends you that form letter saying that they are "expediting" the request, that means one thing... they are resubmitting the request to the particular local partner that is handling that transfer (Vonage has different partners for different local areas). That really is all that Vonage can do, because remember, Vonage cannot directly contact SBC or Verizon or Qwest, or whoever else. They have to go through this 3rd party. And furthermore, even if you get very frustrated about it, Vonage is contractually obligated not to give you their contact information for these partner companies. That's why the Vonage employee you talk to on the phone does not even know this information (and their supervisor does not know this information either). The only people who know this information are people who do not work the phones, and spend their whole day researching number transfer problems.

For the person who found a strange new "order" on his SBC account... when a number transfer is in progress, adding new features to the line risks screwing up the transfer. It has happened more than once that sometime during the transfer process a land-line company will add some arcane feature to a customer's line, which screws up the transfer process, and it has to be restarted. By this point, the customer might just get frustrated and go back to the land-line carrier. However, this mysterious order might actually be the transfer, so who knows.

Also, even if a new feature is not added, if you have a bunch of features like Distinctive Ring and DSL, the transfer rejection notice will only state one of those things... then will be resubmitted, and be rejected again and come back with the next error. And best of all, if you're trying to transfer a number that used to have DSL, but has not had DSL in 2 years, DSL may still appear on your official "Customer Service Record"... and will cause the transfer to be rejected until you can get it removed.

That's all I can think of at the moment. Hope it helps.



Read The Full Thread:

Resubmission and Expediting... and SBC/Austin, TX


I am in the typical position you read about here - number transfer was requested
I inquired with Vonage about my number transfer (after they resubmitted and asked
My story is the same as many others, including sidsub's. Been waiting for a port
I have had my completed request in since Jan 11th. And waiting patiently, and that
I also am in limbo waiting on a LNP out of SBC Austin. My request went in Feb 16. Several
I was feeling macabre this evening so I decided to look at my SBC account to see if
Well I'll be . . . Following sterog's lead I went and checked my SBC account
Which probably explains why it took so long for the little old lady to look at &
I hope you're right vtex, my SBC San Antonio account shows the same kind of order.
I have noticed via this forum that SBC Texas seems to have become much more responsive

Cyclonus posted "Here's some additional info that you may or may not know. This is coming right from" on 04/18/2005

Vonage Service Plans


Vonage VoIP Members
Members List Members
New Ravin
New Today 1
Yesterday 9
Total 99045

Who Is On Site
Visitors 84
Members 0
Total 84


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.99
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.69 Seconds and 857 Pages In The Last 60 Seconds
The Vonage VoIP Forum