 |
 | Vonage Forum Menu |
| | |
| Vonage Forums |
|
|
| | | |
| Vonage In The News |
| | |
| Vonage User Reviews |
| | |
| |
Vonage Here's probably what happened - I've had relatives have this issue with other
Here's probably what happened - I've had relatives have this issue with other VoIP providers.
Basically, your number is just a string of digits inside a computer database. If you're calling from Vonage to Vonage, it's fine because the calls reference their own database first before checking landlines.
If the number is transferred out, to say, BellSouth, the number is still in the Vonage database and needs to get removed. Sometimes, when customers transfer numbers out, they don't tell the representative and the action isn't taken to remove the number from the database.
After a certain period of time that the number is idle, it's recycled and redistributed to other customers (because there's a finite number of numbers out there)
That's how you ended up with the number. The number must have been ported out because Vonage can't legally route calls to it. Raising hell and whatnot can't get you that number back because it's not Vonage's to assign.
Now, the question you need to ask yourself, basically, is why would you print 100,000 dollars worth of advertising stuff without checking the phone number first to see if it worked? A quick call from a cell phone or a landline or any other provider except Vonage would have demonstrated that there was an issue with a number.
I think the fault is on both sides here: Shame on Vonage for not removing the number or having technology in place to remove the number after it was transferred out, shame on you for not testing a number before you invest 100k which relies on the number for accuracy.
I don't know who to refer you to talk to in this case, I just wanted to give you some information on why it happened.
Read The Full Thread: Vonage gave us "NEW" number that is someone else''s
• Just found out that the new phone number we requested is actually owned by someone
• Yes, we figured out the number had been ported out - we talked to the other person.
• As has been said, this is not an uncommon problem, and not unique to Vonage, and
noct posted "Here's probably what happened - I've had relatives have this issue with other" on 05/23/2007 |
|
|
| |
| Vonage Service Plans |
| | |
| Vonage VoIP Members |
| | |
| Vonage Stock Price |
|
Value: 1.44
Change:  -0.06
Up to 15 Minute Delay | | | |
| Site Search |
| | |
|
|
Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.32 Seconds and 117 Pages In The Last 60 Seconds
The Vonage VoIP Forum
|
Members
New 
New Today 10
Yesterday 9
Total 55956
Who Is On Site
Visitors 292
Members 2
Total 294